Intake Counselor

Government of the Virgin Islands

10d • Hybrid

About The Position

An employee in this position is responsible for providing general casework services of a less technical nature. This employee plays a supportive role to clients and social workers, assists with monitoring of cases, and provides direct problem-focused services to clients. Work is performed under the direction of a higher-level officer but the employee is expected to exercise considerable judgment and independence in carrying out duties and responsibilities.

Requirements

• Associates Degree in social science or related field.
• High School Diploma/GED with two (2) years experience providing direct services to clients or general casework services.
• Possession of a valid driver's license.

Nice To Haves

• Knowledge of human behavior and the ability to relate effectively to clients.
• Knowledge of departmental policies, procedures and practices, as well as community resources.
• Ability to elicit pertinent information from clients and translate such information into a meaningful course of action.
• Ability to work with people with problems, to exercise tact, diplomacy and direction in dealing with clients, co-workers and the general public.
• Ability to communicate clearly and concisely, orally and in writing.

Responsibilities

• Interviewing of clients applying to the agency for services.
• Assessing the need as presented by the client.
• Determining services that would best meet need.
• Opening case files for clients, completing required forms, preparing emergency financial requests, Indigent Burial applications, summaries, case narratives, referrals and other correspondence.
• Counseling clients experiencing minimally complex problems.
• Serving as client advocate.
• Scheduling appointments, escorting clients to clinic appointments, shopping, and other sources where clients go for services.
• Supporting Social Workers with placement of abused and neglected children.
• Performing other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree