Intake Counselor
About The Position
As our Intake Coordinator, you will serve as the crucial first point of contact for our clients, guiding them through the initial stages of our services with empathy and efficiency. Every day you will manage incoming inquiries, conduct initial assessments, gather relevant client information, and explain our services and processes. You will be expected to accurately document client needs, determine eligibility, schedule appointments, and coordinate with other departments to ensure a smooth transition for new clients, all while maintaining strict confidentiality. To be successful in this role, you must possess excellent communication and interpersonal skills, a highly organized approach to information management, and a compassionate and patient-centered demeanor.
Requirements
- Minimum two years healthcare experience
- Fire Safety within 90 days
Nice To Haves
- Experience in mental health or addiction medicine setting
- Bachelor's degree in psychology, social science, counseling or a related field
Responsibilities
- Processes telephone inquiries by screening calls for needed intensity of service and caller's insurance coverage.
- Coordinates clinical assessments performed by Crisis Team or psychiatrists, admissions and referrals to appropriate community resources.
- For inpatient admissions the counselor acts as a liaison with the physician, insurance company, business office, U.R. and unit staff.
- Maintains good communication with community agencies that refer patients to the Call center. Contributes to the ongoing development of new referral sources.
- Maintains effective communication with, and serves as liaison between patient, families, program staff, doctors, Crisis Team and community resources.
- Generates daily reports for Case Management, social service, physicians, and PHP.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
