Intake Counselor

JourneyPure at The River•Murfreesboro, TN

22h

About The Position

The Intake Counselor guides prospective and incoming patients through the admission process, supporting a smooth, welcoming, and clinically appropriate transition into treatment. As an important first point of contact for patients and their loved ones, the role requires strong communication, organization, attention to detail, and the ability to work effectively in a fast-paced behavioral health environment. The counselor completes admission assessments and required documentation; verifies patient demographic and insurance information; obtains necessary consents and releases; coordinates admission logistics; and communicates with patients, families, referral sources, and internal departments. The counselor ensures required information is accurately recorded in the electronic medical record and works closely with clinical and medical teams to support appropriate placement and continuity of care.

Requirements

Bachelor's degree in Social Work, Counseling, Psychology, or a related field, or at least 1 year of experience in behavioral health.
Valid driver's license.
Knowledge of chemical dependency, dual diagnosis treatment, and rehabilitation requirements.
Emotional stability and strong coping skills.
Ability to relate to individuals experiencing varying levels of distress.

Nice To Haves

Experience in a substance abuse or mental health setting.

Responsibilities

Welcome and assist patients and their families, guiding them through the admissions process.
Conduct intake assessments and use evidence-based assessments as needed.
Adhere to company Standards of Care to ensure proper care and accurate documentation.
Document significant events in client records clearly, concisely, and in a timely manner.
Participate in interdepartmental staff reports between medical and clinical departments.
Assist with admitting clients and provide program orientation to new clients in detox.
Provide education and therapeutic guidance to clients, including explaining program schedules and activities.
Respond therapeutically to inappropriate client behaviors and maintain professional boundaries.
Report client behaviors and activities to the nurse on duty.
Verify patient demographic and insurance information, obtain necessary consents and releases, and coordinate admission logistics.
Communicate with patients, families, referral sources, and internal departments.
Work with clinical and medical teams to support appropriate placement and continuity of care.