Intake Coordinator - Hospice

Laurus•Milford, MI

18h•Hybrid

About The Position

The Intake Coordinator is responsible for managing all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes. This role requires previous hospice experience.

Requirements

Previous hospice experience required
Must have hospice experience

Responsibilities

Directs all daily patient referral and intake operations, including providing direct oversight of the establishment and implementation of intake policies.
Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
Establishes and maintains positive working relationships with current and potential referral sources.
Ensures seamless transition of patients to hospice care by providing direct oversight of patient education and preparation for hospice plan of care initiation, and coordination of care with multiple service providers.
Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
Management of all physician orders required for billing.
Digital Document management of original signed consents and other required documentation.
Builds and monitors community and customer perceptions of CorsoCare Hospice as a high quality provider of services.
Gathers, collates, and reports referral statistics including key customer referral trends.
Provides leadership in strategic planning, including identifying opportunities for additional or improved services to meet unmet customer needs.
Maintains comprehensive working knowledge of CorsoCare Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
Participates in quality assessment performance improvement teams and activities.
Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by CorsoCare Hospice.