Intake Coordinator - Hospice

Brighton Hospice • Madison, WI

2d

About The Position

Brighton/Suncrest Hospice aims to provide exceptional hospice care by increasing staff-to-patient ratios, thereby increasing clinical visits and lowering clinician caseloads. The company is a Community Health Accreditation Partner (CHAP) certified hospice and seeks individuals committed to providing high-quality care. This role involves managing telephone inquiries, processing referrals, assisting with audits and chart reviews, uploading documents to the electronic medical records system, and providing feedback for process improvements. The Intake Coordinator will also help schedule goals of care and admission visits, work with the sales team for referral information, and perform other duties as assigned by the Director of Intake.

Requirements

• Minimum of two years’ experience
• Proficient with Microsoft applications including Word and Excel
• Strong time management and organization skills
• Strong ability to multi task and prioritize
• Excellent telephone and customer service skills
• Proficient with medical terminology

Nice To Haves

• Experience preferably in hospice or health care setting
• Graduation from a one- or two-year college preferred

Responsibilities

• Answers telephone inquiries and channels them appropriately
• Assists with tracking and processing referrals
• Assist with audits and chart reviews as assigned
• Uploads documents to electronic medical records system
• Provides feedback on process and flow improvement
• Assists with scheduling goals of care and admission visits
• Work with sales team to receive incoming referral information
• Assists on weekends/holidays as needed
• Other duties as assigned by Director of Intake

Benefits

• Actual Work/Life Balance
• Competitive Pay
• Benefits Package including Medical, Dental, and Vision insurance
• Paid Time Off
• 401k plan with employer match and 100% vesting after 90 days of employment
• A culture with an emphasis on appreciating and valuing the team member
• The opportunity to be part of a rapidly growing national company, with possible position upgrades

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees