Intake Coordinator - Resolutions EAP
About The Position
The Intake Coordinator is responsible for conducting a thorough intake process, including crisis triage, and registering and assigning EAP clients to appropriate services and/or clinicians. This role serves as the first point of contact for people seeking EAP services and handles the administrative duties needed for smooth office operations. The coordinator gathers demographic and clinical information, completes applicable authorization or consent documents, supports triage of emergent crises, manages staff schedules and affiliate referrals, and provides general office support. The role also helps ensure positive communication and effective working relationships with clients, affiliates, staff, and visitors.
Requirements
- Customer service work experience.
- Education listed includes experience in lieu of education or a master's degree in counseling, psychology, or social work.
Responsibilities
- Learn and understand the EAP philosophy and functions.
- Collect accurate demographic and clinical data in the computer system to register clients and assign them to appropriate services and/or clinicians.
- Complete Authorization to Release Information or consent-to-treat-a-minor documentation through DocuSign when appropriate.
- Oversee triage of emergent crises and consult with a supervisor, case manager, or available counselor to ensure safety and appropriate measures.
- Identify client situations or conditions that may limit access to EAP services and refer clients to appropriate outside resources.
- Manage day-to-day schedules for all staff.
- Complete affiliate referrals, billing, and receipt of documentation.
- Regularly review and maintain familiarity with affiliates' specialties and staff.
- Perform general office administrative work, including filing, ordering supplies, keeping inventory, and distributing mail.
- Provide positive communication and maintain working relationships with clients, affiliates, staff, and visitors as the first point of contact with the EAP.
- Collaborate with team members to solve scheduling and emergent-situation issues.
Benefits
- Comprehensive benefits package for team members and providers.
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What This Job Offers
Job Type
Full-time
