Intake Coordinator - Resolutions EAP
Carle Health•Champaign, IL
About The Position
The Intake Coordinator conducts a thorough intake process, including crisis triage, and registers and assigns EAP clients to appropriate services and/or clinicians. As the first point of contact for people seeking EAP services, this position also performs the administrative duties needed to support smooth office operations. The role works collaboratively with team members and communicates with clients, affiliates, staff, and visitors.
Requirements
- Customer service work experience.
Responsibilities
- Learn and understand the EAP philosophy and functions.
- Collect accurate demographic and clinical data in the computer system to register and assign clients to appropriate services and/or clinicians.
- Complete Authorization to Release Information or consent-to-treat-minor documentation through DocuSign when appropriate.
- Oversee triage of emergent crises and consult with a supervisor, case manager, or available counselor to ensure safety and appropriate measures.
- Identify client situations or conditions that may limit access to EAP services and refer clients to appropriate outside resources.
- Manage day-to-day schedules for all staff.
- Perform affiliate referrals, billing, and receipt of documentation.
- Regularly review and maintain familiarity with affiliates’ specialties and staff.
- Perform general office administration, including filing, ordering supplies, maintaining inventory, and distributing mail.
- Provide positive communication and maintain working relationships with clients, affiliates, staff, and visitors.
- Collaborate with team members to resolve scheduling and emergent situations.
Benefits
- Comprehensive benefits package for team members and providers.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
