Intake Coordinator

Highmark Health

1d • Hybrid

About The Position

The Intake Coordinator serves as a central point of contact for ECCM's palliative care patients and the care team, responsible for efficiently managing the patient appointment lifecycle from initial contact through post-visit follow-up. This role involves scheduling patient visits accurately and promptly within the Epic electronic health record system, handling inbound calls from patients regarding scheduling and general inquiries, and potentially assisting with a quick registration process. The incumbent will also be responsible for initiating appointment reminders, managing after-visit correspondence, and facilitating clear and timely communication with the supportive care team to ensure seamless patient coordination and high-quality service.

Requirements

• 1 year of Customer Service experience
• 1 year of Healthcare Industry
• Possess good written and oral telephonic communication skills
• Ability to navigate through multiple systems simultaneously
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and digital fax
• Ability to interact well with peers, supervisors, and customers
• Problem-Solving
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services.

Responsibilities

• Obtain requests from provider or pharmacy via fax, provider portal or service form inquiry.
• May obtain requests from provider or pharmacy by phone in some areas of the organization.
• Use multiple software systems and various resource sites to determine member plans and requirements.
• Gather all required documentation including verification of benefit eligibility.
• Build cases in the utilization management system.
• Use knowledge of process and judgement to evaluate identified cases that require additional notification to member, provider, and/or pharmacist.
• At times, outreach to providers and/or pharmacists may be required to obtain additional information.
• Ensure accuracy of data entry to prevent compliance and/or downstream process issues.
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED