Intake Coordinator - Hillsborough Campus

Humane Society Brand•Tampa, FL

4d•Onsite

About The Position

This position is responsible for providing excellent customer service while admitting animals that are going to become part of the Adoption Program. This role is responsible for partnering with the main sources of intake such as the public, rescues and other shelters. This position is also responsible for interfacing with our key sourcing partners, the public, and volunteers. Keeps track of lost/found animals with chips or ID. Handles stray emails during operating hours. Work patiently with distressed, frustrated or disgruntled clients. Answering calls and returning calls Handling return-to-owner processes with Vet Tech and ensuring proper paperwork is completed. Manages office needs (supply requests, building repairs, etc.) Helps with daily needs like laundry, dishes, cleaning as needed. Performs other related duties as assigned by management. Must display and provide excellent Customer Service. Cross-trained in procedures for exam room and may be utilized when staff shortages occur. Assists medical team with handling animals.

Requirements

Must display and provide excellent Customer Service
MUST be able to lift 50+ lbs

Nice To Haves

Bilingual

Responsibilities

Providing excellent customer service
Admitting animals into the Adoption Program
Partnering with sources of intake (public, rescues, shelters)
Interfacing with sourcing partners, the public, and volunteers
Tracking lost/found animals with chips or ID
Handling stray emails during operating hours
Working patiently with distressed, frustrated or disgruntled clients
Answering and returning calls
Handling return-to-owner processes with Vet Tech and ensuring proper paperwork is completed
Managing office needs (supply requests, building repairs, etc.)
Assisting with daily needs like laundry, dishes, cleaning
Performing other related duties as assigned by management
Assisting the medical team with handling animals