Intake Coordinator (6-Month Contract)

Disability Management Institute • Barrie, ON

6d • CA$42,000 - CA$45,000 • Hybrid

About The Position

The Intake Coordinator works collaboratively with DMI Administration Team members to provide administrative support to the DMI Early Intervention, Disability Claims, Occupational Claims, and Claims Support Services departments. Reviews application forms for accuracy and completion, as well as maintaining a high level of accuracy and efficiency in the required data entry during setup of services and ongoing support. Works to maintain and electronically file all documentation received by the fax and email in DMI’s various systems. This is a hybrid and 6-month contract role based out of our office in Surrey, BC or Barrie, ON working 2 days per month in office.

Requirements

• 1-2 years administrative experience in health, insurance, disability related field or new graduate.
• Competence in Microsoft Outlook, Word, and Excel
• Attentive to Detail – Ensuring a high-level of accuracy. Careful with data-entry and follows guidelines.
• Communicative – Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including Email. Lives up to verbal and written agreements. Communicates in a positive and respectful manner.
• Efficient – Able to produce significant output with minimal wasted effort.
• Organized & Planning – Plans, organizes, and schedules in an efficient, productive manner. Focuses on key priorities. Able to stay on track and meet deadlines. Does not let important details slip through the cracks or derail a project.

Nice To Haves

• Administrative Post-Secondary Diploma or Degree an asset.

Responsibilities

• Responsible for monitoring emails and faxes within the assigned administrative mailbox on a consistent basis.
• Determine the appropriate file location/or setup of new client file/services when required along with assignment.
• Review information received and identify inaccuracies or missing information to relay to the individual assigned to the file.
• Review policy information to confirm insurance coverage for each new client file created.
• Ensures that guidelines are followed, so that all relevant file information from documents received are accurately charted and entered into the appropriate fields in the proprietary disability management system.
• Utilize internal naming conventions to appropriately name and file documentation as well as attaching the documentation to the appropriate file.
• Responds to all emails and voicemails received.
• Assists with providing coverage for incoming calls and other team members as needed.
• Any further administrative duties as deemed required by the leadership team.
• Communicates in a professional manner with all outside contacts, ensuring that only allowable information is released to recognized recipients by adhering to the requirements of the company’s Privacy Policy and the Confidentiality Policy.

Benefits

• Diversity, inclusion, and belonging aren’t just programs at DMI; they are our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive.
• If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree