Intake Coordinator

Sage Infusion•Fort Myers, FL

9h•Onsite

About The Position

Sage Infusion is looking for a process-oriented Intake Coordinator to join a fast-paced healthcare startup. This position will be hourly in Fort Myers, Florida. There is an opportunity for full-time onsite work with demonstrated skills and company growth. As the face of the infusion center, you will have the primary responsibility for managing the timely scheduling of new and existing patient referrals. The Intake Coordinator is an integral member of a multi-disciplinary team and works closely with management and clinical staff.

Requirements

Minimum of 2 years of experience in healthcare
Knowledge of insurance verification, benefits, and prior authorization for the procedure
Strong verbal and written communication skills
Ability to prioritize and meet deadlines
Basic computer proficiency and knowledge of Microsoft Office applications

Nice To Haves

Associates degree
Bilingual Spanish preferred

Responsibilities

Receives Initial Order from referring provider and enters new patient demographics, insurance information, and scans in necessary paperwork into the patient’s medical record in a timely manner
Communicates confirmation of receipt of the Order to the referral source and follows up with them for any missing documentation needed for prior authorizations and clinical guidelines.
Contacts patients to advise them we received their order and gathers any missing demographic information.
Notifies Intake Director of obstacles obtaining necessary documentation from referring provider offices.
Gives high priority to patient satisfaction, helps schedule their infusion appointment, welcomes them when they arrive and anticipates their needs. Collect copays and necessary paperwork from the patients.
Responsible for initiating and tracking new referral checklist for completion
Communicates with the Finance team to enroll patients in the Co-pay assistance program as well as pricing sheets for patients out of pocket costs.
Demonstrates ability to communicate effectively and express ideas clearly in a warm and helpful manner
Takes initiative to present ideas and suggestions to management; follows appropriate organizational lines in resolving questions, concerns, and ideas
Promotes Sage Infusion services by providing quality, comprehensive services to all patients through a team-based approach
Responds promptly and courteously to all patient inquiries or problems
Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of performance for self; takes pride in his/her work and completes work on schedule
Demonstrates reliability and follow-through on all assigned tasks to ensure work meets quality standards.
Demonstrates the ability to work in a team-based environment
Manage and order inventory for the office such as office supplies and medical supplies
Performs other duties as assigned