Intake Coordinator, Mental Behavioral Health Institute (MBHI)
Cincinnati Children's
•$49,712 - $62,150•Onsite
About The Position
The Intake Coordinator at the Mental Behavioral Health Institute (MBHI) is responsible for managing referrals, coordinating patient care, and ensuring efficient service delivery within the department. This role involves gathering patient data, determining appropriate levels of care, and facilitating referrals to internal and external services. The position also requires strong customer service skills, including interaction with third-party payers and managed care providers, as well as maintaining professional relationships with referral sources.
Requirements
- Bachelor's degree in a related field
- 2 years of work experience in a related job discipline.
Responsibilities
- Track data on number of referrals, referral types and monthly available visit types for purpose of managing supply and demand.
- Coordinate and maintain statistical data on number of calls and disposition and participates in Performance Improvement process for the department.
- Gather clinical, medical, and demographic data to determine appropriate referral and level of care.
- Document information and refer patients to internal/external services as appropriate within timely manner.
- Respond promptly to intake requests.
- Initiate referral process in a manner to be regularly and conveniently available to meet the needs of CHMC's patients as determined by department management and the medical staff.
- Triage and evaluate referrals.
- Assess for appropriateness and/or determine options within or outside of CCHMC.
- Triage and evaluate the patient need vs. service availability of patients and families for outpatient referrals.
- Advocate for the needs of the child and adolescent patient and family within the hospital and the community.
- Assess patient need to determine phone call urgency.
- If routine, assess needs and provide specific referral options.
- If urgent, transfer to appropriate clinician.
- Develop skills and knowledge to interact with third-party payers and managed care.
- Maintain professional relationship with referral sources and managed care contacts.
- Authorize outpatient care and collect specific benefit information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
