Intake Coordinator

True Care•New York, NY

62d•Onsite

About The Position

The Intake Coordinator works with the patients, referrals, and Community Outreach Representatives to help facilitate setting up services for new and existing clients to receive homecare. He/she is responsible for processing daily referrals received from sources such as hospitals, nursing homes, community physicians, online campaigns and also assist patients with eligibility and guide them through all service options to receive the best care based on their needs.

Requirements

Bilingual Fluency in Spanish is required.
Experience working in a home care.
Experienced with Intake process.
Personable, professional, and able to build rapport with clients.
Strong team player with the ability to collaborate effectively.
Demonstrates a strong sense of urgency and follow-through in completing tasks.

Nice To Haves

Experience working with ePACES, HHAeXchange & Salesforce is a plus.

Responsibilities

Process all required paperwork and documentation for new clients accurately, efficiently, and in accordance with company protocols; provide consistent follow-up with clients throughout every step.
Verify new clients' demographics and perform insurance eligibility checks using ePACES.
Assist with referral submission and entire enrollment process.
Maintain consistent communication with patients and contracted partners regarding enrollment progress.
Assist with scheduling assessments, including NYIA and UAS.
Follow up with contracts regarding assessments, approved hours, and authorizations for services.
Refer and assist with Medicaid application and code removal in partner with Medicaid consultant agency.