Temporary Intake Coordinator

Homelink Corporation • Hoffman Estates, IL

5d • Remote

About The Position

Our Intake Coordinator is responsible for providing immediate assistance to and service incoming calls from our customers. This individual will also assist with daily administrative duties and provide support to various departments.

Requirements

• High School Diploma is required, Bachelor's Degree preferred.
• A minimum of three (3) years of experience in a professional office environment.
• Professional, compassionate, upbeat, and friendly demeanor.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Strong computer and data entry/typing skills.
• Proficient in Microsoft Office Programs (Microsoft Word, Microsoft Excel, Microsoft Outlook).
• Strong orientation toward customer/client service.
• Team-oriented individual.
• Excellent organization and planning skills, proven ability to manage several priorities at once.

Responsibilities

• Provide an immediate response and support for a high volume of incoming calls.
• Complete the intake process for incoming claims (collect policyholder and insurance policy information).
• Provide an exceptional customer service experience to our policyholders and customers.
• Apply critical thinking to provide solutions to appropriately address each family’s individual needs.
• Direct calls to the appropriate parties. Take and relay detailed messages when required.
• Update internal files, databases & spreadsheets.
• Maintain a professional office environment.
• Provide administrative support to team members.
• Assistance with hotel booking needs, when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED