Intake Coordinator - Canoga Park

The Salvation Army Southern California•Los Angeles, CA

4d•$22•Onsite

About The Position

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees. Become part of the dedicated team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Canoga Park ARC, which supports the Adult Rehabilitation Program. NOTE: When submitting your application, please ensure all fields are completed. Incomplete applications may not be considered during the screening process.

Requirements

Two (2) years of verifiable professional related experience required
High School graduate or equivalent (GED) required
Possession of a valid Driver's License with acceptable driving record required
Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate.
Excellent organizational skills with attention to detail
Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families, and co-workers
Effective written and verbal communication skills
Strong customer service skills with the ability to work with diverse populations

Nice To Haves

BA in a Social Service field preferred

Responsibilities

Screen and assess applicants seeking program admission through in-person or phone interviews, review referral information, and determine eligibility.
Coordinate with referral agencies and obtain necessary background information to support admission decisions.
Refer ineligible applicants to alternative community resources and appropriate service providers.
Conduct new participant intake and orientation, explaining program services, rules, and expectations.
Complete admission documentation, obtain required signatures, and ensure participants understand all agreements.
Create and maintain participant records, including data entry in the BITS system, case files, and ID cards.
Assist with participant onboarding needs, such as clothing requisitions, inventory of belongings, dorm assignments, and scheduling appointments with counselors or chaplains.
Develop and maintain referral relationships through regular outreach activities and community engagement to sustain program referrals.
Represent the program at inter-agency meetings, conferences, and community events as needed.
Prepare reports and statistical data requested by program administration.
Maintain confidentiality of participant records and ensure compliance with HIPAA, CFR 42, and organizational requirements.
Provide cross-functional support by covering Program Aide responsibilities when needed.
Perform additional duties assigned by the Program Administrator.
The Intake Coordinator manages applicant screening, admissions, recordkeeping, participant orientation, community outreach, referral partnerships, and compliance activities to ensure smooth program enrollment and operations.