Intake Coordinator - Part Time, 2pm - 10:30pm

UHS•Pembroke, MA

2d•Onsite

About The Position

Pembroke Hospital is a 120-bed acute care, inpatient behavioral health facility located south of Boston, in Pembroke, MA. Situated on 26 acres, we offer inpatient and partial hospitalization treatment to teens, adults and older adults, and our services are designed to assess, stabilize, and treat patients by addressing their primary symptoms and problems. At Pembroke Hospital, all positions begin and end with caring for the Patient. By Listening Deeply and Understanding the Story of our Patients, we will Make a Difference in the Lives we Touch. The Intake Coordinator is responsible for working collaboratively in the admissions department responding to inpatient referral requests from clinicians, patients, family members, managed care company staff, and others. Intake Coordinators must answer calls entering the queue (or coming in on direct extensions) and process demographic, clinical and insurance information in a manner consistent with service excellence and that ensures efficient and effective call processing, leading to a patient admission to Pembroke Hospitals program or providing appropriate information to the caller.

Requirements

High School Diploma required.
Excellent interpersonal communication skills
Knowledge of appropriate nursing assessment, diagnosis, and intervention with psychiatric patients
Excellent phone and customer services skills
Ability to understand Financial and Insurance terminology
Strong computer and office equipment skills
Strong knowledge of medical terminology
Professional and caring demeanor
Ability to work in a fast-paced environment

Nice To Haves

Bachelor's degree preferred
1+ years of prior work experience within an Inpatient Behavioral Health facility and/or prior admissions experience preferred

Responsibilities

Completes the intake call sheet on all referrals including for inpatient as appropriate for the position.
Gathers all necessary demographic, clinical and financial information on call sheet.
Ensures information is accurate and complete as call sheet is transmitted to hospital clinical and business office staff.
Requests evaluation from ESP/ED/Referrer as appropriate.
Assists Intake Coordinators when requested in interpretation of lab values, and diagnostic testing within Pembroke guidelines in order to facilitate appropriate referrals to facilities.
Reviews for first call acceptance of appropriate patients based on Pembroke protocols.
In a timely manner, notifies the units of pending admissions. Sends completed call sheets and insurance verification/authorization to Hospital Unit, Utilization Review and Business office.
Maintains accurate, up-to-date bed availability including update hospital staff of pending admissions or cancellations. Update external bedboard on regular basis.

Benefits

Benefit Eligible
Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries!
Further your education at a low cost through our Tuition Discount partnership with Chamberlin University
Student Loan Repayment - $200 per month
Tuition Reimbursement - $5,000 per year