Intake Coordinator (Part-time)

Banyan Brand•Milford, DE

6d•Onsite

About The Position

Banyan Treatment Centers, a nationally recognized leader in behavioral and mental health care, is seeking a detail-oriented Intake Coordinator to join our on-site intake team. As an Intake Coordinator, you will play an essential role in ensuring patients have a smooth, organized, and welcoming transition into treatment. Working directly on-site, you will support the intake process by coordinating admission paperwork, verifying benefits, collecting required documentation, and collaborating with clinical and operational teams to ensure patients are successfully admitted into care.

Requirements

Associate degree or higher in a related field and/or a minimum of one (1) year of experience working in a substance use disorder, mental health, behavioral health, or healthcare setting.
Strong customer service, communication, and organizational skills.
Ability to handle sensitive patient and financial information with professionalism and discretion.
Proficiency with computer systems and electronic documentation

Nice To Haves

Experience working with patients at a detox and residential levels of care in a substance use disorder or mental health treatment setting(s) is a plus
Familiarity with KIPU and Salesforce systems is strongly preferred
Candidates with a combination of relevant education and experience are strongly encouraged to apply

Responsibilities

Coordinate patient admissions and ensure all required intake documentation is completed accurately and timely.
Verify insurance benefits and eligibility while maintaining compliance with payer requirements.
Assist patients and families with financial discussions, payment collection, and admission-related paperwork.
Create, maintain, and update patient records within Kipu and other electronic systems.
Upload and manage admission documentation, including insurance verifications, pre-admission assessments, and consent forms.
Communicate with admissions, utilization review, clinical, and operations teams to facilitate seamless patient admissions.
Monitor Salesforce and other systems for pending admissions and required follow-up actions.
Collect and verify patient demographic, insurance, identification, and financial information.
Maintain confidentiality and safeguard sensitive patient and financial information in accordance with HIPAA guidelines.
Provide exceptional customer service to patients, families, referral sources, and visitors.
Support departmental administrative needs and other duties as assigned.