Intake Coordinator - Brooklyn, NY

OOS Management Corp.•New York, NY

1d•$25 - $30•Onsite

About The Position

LBAPS is seeking a highly organized, professional, and personable Intake Coordinator to support client onboarding, scheduling, family communication, and day-to-day administrative operations in a fast-paced ABA environment. The ideal candidate is detail-oriented, compassionate, and able to manage multiple responsibilities while ensuring families receive a smooth and welcoming experience throughout the intake process.

Requirements

Strong communication and interpersonal skills
Excellent organization and multitasking abilities
Professional phone and email communication
Ability to work in a fast-paced environment
Strong attention to detail and follow-through
Experience in customer service, intake coordination, administration, or healthcare preferred
Proficiency in Google Workspace and basic computer systems preferred

Nice To Haves

Friendly and professional demeanor
Strong problem-solving skills
Ability to take initiative and work independently
Comfortable working with families and sensitive information
Team-oriented with a positive attitude

Responsibilities

Answer incoming calls and assist families through the intake process
Schedule evaluations, consultations, and intake appointments
Guide parents through onboarding and required documentation
Maintain accurate client records and follow up on pending items
Coordinate communication between families, providers, and internal teams
Provide professional and compassionate support to families
Respond to questions and concerns in a timely manner
Build and maintain positive relationships with clients and staff
Ensure a smooth and welcoming experience for families throughout the onboarding process
Maintain organized records and documentation
Assist with general office and administrative tasks
Help ensure compliance with company procedures and requirements
Support internal coordination and daily operations as needed