Intake Coordinator (TA) | (Fri-Mon) | FT | River Valley Home Health & Hospice

Pennant Group•Kingman, AZ

About The Position

The Intake Coordinator manages all aspects of the patient intake process, including communication with patients and families, data entry, maintaining relationships with customers and referral sources, responding to requests and concerns, facilitating a daily intake stand-up meeting, and overseeing insurance verification and authorization. The role directs daily patient referral and intake operations and provides oversight of intake policies and procedures. It supports compliant, timely admission and a seamless transition to home care through patient education and preparation, initiation of the plan of care, and coordination with multiple service providers. The coordinator also oversees payer authorization and reimbursement processes, negotiates service pricing within established parameters, supports departmental budgeting, monitors referral trends, and maintains knowledge of contractual relationships and community resources.

Requirements

Healthcare experience is preferred, particularly referral or intake experience in a home health or hospice environment.
Good communication, negotiation, and public relations skills.
Autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.

Nice To Haves

Healthcare experience, preferably in referrals or intake in a home health or hospice environment.

Responsibilities

Direct daily patient referral and intake operations, including oversight of intake policies and their implementation.
Ensure compliance with state, federal, and Joint Commission referral and intake requirements.
Implement improved work methods and procedures to ensure patients are admitted according to policy.
Establish and maintain positive working relationships with current and potential referral sources.
Oversee patient education and preparation for home care, plan-of-care initiation, and coordination with multiple service providers.
Oversee insurance verification and authorization processes to support maximum third-party reimbursement.
Negotiate service pricing with insurance case managers and other payers within established financial and credit parameters.
Assist the Executive Director/Administrator with preparing the annual intake department budget and monitor resource allocation within budget limitations.
Build and monitor community and customer perceptions of the organization as a high-quality provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Maintain working knowledge of home health and hospice contractual relationships and ensure admissions comply with contract provisions.
Maintain knowledge of community resources and help referral sources access them when the organization does not provide the needed services.
Perform other duties as assigned.
Follow written and oral instructions, maintain patience, tact, a cheerful disposition and enthusiasm, and comply with training requirements.