Intake Coordinator

Direct IME•Markham, ON

76d•Hybrid

About The Position

Direct IME is looking for a full-time Intake Coordinator to join our team! The Intake Coordinator handles all aspects of a referral from receipt of referral through scheduling, to on to confirming attendance. Duties include, but not limited to, intake, scheduling, review of medical documents, customer service, data entry, telephone duties, and clinic coverage. This is a hybrid role (2-3 days in office). The office is located: 3760 14th Avenue, Suite 201, Markham, L3R 3T7

Requirements

High school diploma or equivalent required.
A minimum of one year related experience; or equivalent combination of training and experience.
Ability to handle multiple phone lines with heavy call volume.
Ability to operate computer, fax, copier, scanner, and telephone
Must be able to type a minimum of 35 W.P.M.
Ability to follow instructions and respond to upper managements’ directions accurately
Demonstrates accuracy and thoroughness.
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
Must be able to work independently, prioritize work activities and use time efficiently.
Must be able to maintain confidentiality.
Must be able to demonstrate and promote a positive, team -oriented environment.
Must be able to stay focused and concentrate under normal or heavy distractions.
Must be able to work well under pressure and or stressful conditions.
Must possess the ability to manage change, delays, or unexpected events appropriately.

Nice To Haves

Experience in a medical or legal office preferred.

Responsibilities

Handles the Intake of new referrals of various types from a variety of sources
Reviews for complete information, appropriateness of assessor requested for benefits in question, determine if CAT review is required
Inputs referral information into IME-Centric, adding case notes and archives emails in IME-Centric per Company policies
Schedules examinations through IME Centric for single and multiple assessments
Schedules and confirms appointment dates and times with physicians' offices
Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
Communicate with examinee as required by the client.
Coordinates with the client to obtain required medical records prior to examination
Reviews medical documents to check for conflict of interest, breaches in confidentiality, remove duplicates and confirm questions have been received and match the type of assessment requested.
Moves cases to the appropriate queue to have medical documents sent to the assessor.
Communicates with physicians, clients and or examinees regarding any changes due to cancellation or rescheduling
Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed.
Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation
Make reminder calls to examinees in advance of the assessment date
Confirms if examinee has attended assessment and requests consent forms.
Inform client of any no shows and ask for direction.
Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information
Assists with clinic coverage as required
Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.
Arranges for diagnostic tests as required.
Monitors various work queues to ensure all cases are followed up on and moved forward per company standards
Participate in various educational and or training activities as required
Other duties as assigned