Intake Coordinator - Midlothian, VA
About The Position
Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion therapy industry. They aim to provide exceptional, patient-centered care and proprietary, AI-driven technology to accelerate access, simplify workflows, and improve outcomes for patients, clinicians, health plans, health systems, employers, and pharma. Clinicians can focus more on patient care and less on paperwork. Local Infusion ensures every patient and care team is fully supported throughout the infusion journey. This role is for an Insurance & Intake Coordinator, referred to as an "Infusion Guide," who is passionate about improving infusion therapy care. The Infusion Guide will contribute to the company's growth through detailed referral and intake coordination, excellent customer service, and physician customer service, ensuring patients receive the highest level of care in infusion therapy. This is a Full-Time, onsite position based in Midlothian, VA, with a schedule of Monday-Friday, 8:00 AM to 4:30 PM. The ideal candidate will have experience reading medical charts and working on insurance prior/pre-authorizations. This role offers predictable hours, autonomy, and a manageable workload, allowing individuals to stay at the forefront of healthcare innovation.
Requirements
- Health Care Experience Required
- Insurance Prior Authorization Experience
- Medical Terminology Experience
- Overall Medical Insurance Experience
- Ability to quickly grasp new apps
- Experience and strong familiarity utilizing Electronic Health Records (EHR) systems
Nice To Haves
- Passion for Patient Care, and Delivering Exceptional Patient Experiences
- Prior Experience in Infusion is Preferred
Responsibilities
- Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation
- Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients
- Communicate referral process and status to patients in a customer-centric way
- Openly communicate with referring/prescribing providers
- Assist in maintaining medical inventory and office supplies
Benefits
- Medical, dental, and vision insurance through our employer plan
- Short and long-term disability coverage
- 401(k) with company match
- 15 Days PTO
- Competitive paid parental leave and flexible return to work policy
- Professional development opportunities
- Quarterly bonus based on metrics
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
