Intake Coordinator - Asheville, NC
About The Position
Local Infusion is hiring an Insurance & Intake Coordinator, referred to as an “Infusion Guide,” to support specialty infusion therapy care. The role contributes to company growth by coordinating referrals and intake and providing excellent service to patients and referring providers. The position is full-time and onsite at the Local Infusion center in Asheville, North Carolina, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The ideal candidate has experience reading medical charts and handling insurance pre-authorizations. The company offers predictable hours, autonomy, and a manageable workload, along with a six-week training plan. Starting pay is $25 per hour, with a quarterly bonus based on metrics and full benefits. The Intake Coordinator manages the infusion referral process, including authorizations, benefit investigations, and financial counseling. The role coordinates with referring providers to secure necessary treatment documentation and communicate patient status, and explains the referral process and status to patients in a customer-centric manner. The coordinator also helps maintain medical inventory and office supplies. Candidates must have healthcare experience, insurance prior-authorization experience, medical terminology experience, and overall medical insurance experience. Familiarity with electronic health record systems and the ability to quickly learn new apps are also sought. Prior infusion experience is preferred. Intake Coordinators must provide documentation of a negative TB test from within the last two years and current BLS certification; Hepatitis B and influenza vaccination records are requested during onboarding.
Requirements
- Healthcare experience.
- Insurance prior-authorization experience.
- Medical terminology experience.
- Overall medical insurance experience.
- Ability to quickly grasp new apps.
- Strong familiarity with electronic health record (EHR) systems.
- Provide documentation of a negative TB test taken within the last two years.
- Hold a current BLS certification.
Nice To Haves
- Prior experience in infusion.
Responsibilities
- Handle all aspects of the infusion referral process, including obtaining authorizations, financial counseling, and benefit investigation.
- Coordinate with referring providers to obtain documentation necessary for treatment and communicate patient status.
- Communicate the referral process and status to patients in a customer-centric manner.
- Communicate with referring and prescribing providers.
- Assist in maintaining medical inventory and office supplies.
Benefits
- Medical, dental, and vision insurance through the employer plan.
- Short- and long-term disability coverage.
- 401(k) with employer matching.
- 15 days of PTO.
- Paid parental leave and a flexible return-to-work policy.
- Professional development opportunities.
- Quarterly bonus based on metrics.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
