Intake Coordinator

Alliance for Positive Health • Albany, NY

6d • $22 - $23

About The Position

Functions as a member of the Ryan White Support Services (RWSS) team to ensure self-referred, externally referred, and internally referred clients are connected to appropriate services in a timely manner. Responsible for managing and maintaining the referral tracking process for all referrals received by the program.

The Intake Coordinator conducts pre-intake screening of potential clients living with HIV/AIDS to assess needs, determine program eligibility, and triage referrals to the appropriate AFPH program or staff member. For individuals eligible for Ryan White Supportive Services (RWSS), the Intake Coordinator will complete intake documentation, including Consent for Services, HIXNY Consent, Releases of Information, Client Health Indicator (CHI) documentation, Social Determinants of Health (SDOH) assessment, and entry into the AWARDS electronic health record.

For clients referred to other AFPH programs, the Intake Coordinator will route referrals to the appropriate Program Manager and follow up to ensure outreach and intake scheduling occurs. The Intake Coordinator is responsible for maintaining ongoing communication regarding referral status and updating the referral tracking log through intake completion or case closure.

Requirements

• Experience working with clients living with HIV/AIDS.
• Proficiency in managing referral tracking processes.
• Ability to conduct pre-intake screenings and assess client needs.
• Knowledge of program eligibility criteria.
• Skill in triaging referrals to appropriate programs or staff.
• Experience completing intake documentation (Consent for Services, HIXNY Consent, Releases of Information, CHI documentation, SDOH assessment).
• Familiarity with electronic health records (e.g., AWARDS).
• Ability to communicate effectively regarding referral status.
• Strong organizational and record-keeping skills.

Responsibilities

• Ensure self-referred, externally referred, and internally referred clients are connected to appropriate services in a timely manner.
• Manage and maintain the referral tracking process for all referrals received by the program.
• Conduct pre-intake screening of potential clients living with HIV/AIDS to assess needs, determine program eligibility, and triage referrals.
• Complete intake documentation for eligible clients, including Consent for Services, HIXNY Consent, Releases of Information, Client Health Indicator (CHI) documentation, Social Determinants of Health (SDOH) assessment, and entry into the AWARDS electronic health record.
• Route referrals to the appropriate Program Manager for clients referred to other AFPH programs.
• Follow up to ensure outreach and intake scheduling occurs for referred clients.
• Maintain ongoing communication regarding referral status.
• Update the referral tracking log through intake completion or case closure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed