Intake Coordinator - Home Health King County

Careage Home Health - King County•Bellevue, WA

7d•$23 - $27•Onsite

About The Position

Careage Home Health of King County is hiring a Full-Time Intake Coordinator to support their patients, staff, and clinical manager. This is a full-time, in-office role with a salary range of $23 - $27.00 / DOE. In this role, you will ensure that all referrals are received in an accurate and detailed manner and are properly handled for staffing. You will be responsible for scheduling appropriate clinicians and following through with physician/patient/staff contact.

Requirements

Must have a high school diploma or equivalent
Must be able to speak, read, and write English
Must be able to pass WSP background check
Must possess practical written and verbal communication and problem-solving skills, and apply good judgment based on sound management principles.

Nice To Haves

An Associates degree is preferred
Critical thinking: Able to understand what a person needs when coming to them in crisis or in a less than optimum state of health and being able to find solutions for a myriad of issues will be necessary.
Problem-solving: Find solutions for the problems with customers service and work with the clinical manager regarding decisions for service and severity
Attention to detail: Review all of a patient's medical history with a close eye so as not to miss any details that will deter recovery or care.
Compassion: During moments of trauma or crisis, they and their family are vulnerable or in pain. Being compassionate is an asset in this field.
Patience: Being patient with people who may have trouble communicating or understanding what is happening is essential.
Communication Skills: Good listeners and good speakers. They communicate with patients and their families and often are the go-between them and doctors or other medical staff.
Organization: Deal with multiple patients every day, with a myriad of needs. Keeping their records organized is crucial.

Responsibilities

Complete accurate intake packets for staff and patients
Serve as liaison between patients, staff, and clinical manager
Respond promptly to all customer service issues and concerns
Provide pertinent documentation to Clinical Manager for review regarding all referral sources
Maintain and document in electronic record
Work with Business Office re: authorizations process
Complete MD verification in PECOS and OIG annually
Demonstrate effective communications
Assist with staffing and coordinate with the clinical manager
Complete MSP questionnaire.
Engage with customers and be positive and professional