Intake Coordinator

The Behavior Lab•Yucaipa, CA

3d•$20 - $25•Onsite

About The Position

The Behavior Lab is seeking a Bilingual Intake Coordinator who is organized, personable, and passionate about helping families navigate the process of beginning ABA services. This role is crucial in making families feel welcomed, informed, and supported from their first phone call through their child's first therapy session. The ideal candidate will enjoy connecting with people, maintaining organization, following through on tasks, and transforming questions into solutions.

Requirements

Bilingual English/Spanish – Required
High school diploma or equivalent required
1+ year of experience in intake, customer service, healthcare administration, office administration, or a related field preferred
Strong verbal and written communication skills in both English and Spanish
Exceptional organization and attention to detail
Ability to manage multiple families, deadlines, follow-ups, and priorities at once
Strong customer service and relationship-building skills
Dependable with excellent follow-through and accountability
Comfortable taking initiative and working independently
Ability to problem-solve and adapt in a fast-paced environment
Proficiency with Google Workspace, including Docs, Sheets, Gmail, and Calendar
Ability to maintain professionalism and confidentiality when handling sensitive client and family information
Positive, collaborative, and solution-focused mindset

Nice To Haves

associate's degree preferred
Experience with compliance, insurance/funder requirements, sales, healthcare, or client intake is a plus

Responsibilities

Guide new families through the intake and onboarding process from initial inquiry through program start.
Respond to new inquiries and provide timely, welcoming follow-up to prospective families.
Communicate with families in both English and Spanish throughout the intake process.
Collect, review, and track intake documentation to ensure client files are complete and accurate.
Track funder-required documentation and follow up with families regarding outstanding items.
Maintain accurate and up-to-date client information, communication logs, and intake records.
Conduct routine MAPS audits and support overall intake quality assurance.
Coordinate follow-ups and help families understand next steps throughout the intake process.
Prepare formal client communications, including No Contact notices, service-related correspondence, and other documentation as needed.
Complete QA calls and family follow-up to support engagement and retention.
Collaborate closely with Clinical, Billing, People Operations, Scheduling, Marketing, and other departments to support smooth transitions into services.
Assist with outreach initiatives, community events, and follow-up with prospective families.
Track and support departmental KPIs related to inquiries, intake progress, conversions, and client engagement.
Identify opportunities to improve intake workflows, SOPs, communication, and the overall family experience.
Support offboarding and client lifecycle transitions as needed.
Perform additional intake, administrative, and operational duties as assigned by management.