Group Mental Health Practice Intake Coordinator
About The Position
Breaking Free Services is a growing group mental health practice looking for a friendly, organized, and dependable Intake Coordinator to join our administrative team. The Intake Coordinator is often the first point of contact for new and existing clients, so we are looking for someone who is warm, professional, compassionate, and comfortable helping people navigate the process of beginning counseling services. Because our Intake Coordinator plays such an important role in a client's first experience with Breaking Free Services, we are looking for someone who understands that how we treat people matters. Our goal is for every person who contacts our practice to feel heard, respected, and cared for from their very first interaction. Breaking Free Services, LLC is a group mental health practice dedicated to providing quality, compassionate counseling services to individuals, couples, children, teens, and families. We believe excellent client care begins before the first therapy session, and our administrative team is an important part of creating that experience.
Requirements
- Friendly and comfortable speaking with people on the phone
- Compassionate and patient with individuals seeking mental health services
- Highly organized and detail-oriented
- Able to multitask and manage competing priorities
- Dependable and able to follow through on responsibilities
- Comfortable learning and working with electronic systems
- Able to communicate professionally with clients, clinicians, insurance companies, and coworkers
- A team player who is willing to step in and help when needed
Nice To Haves
- Experience working in a mental health practice, medical office, healthcare setting, insurance verification, scheduling, or Electronic Health Record system is strongly preferred.
Responsibilities
- Answer incoming phone calls and respond professionally to client inquiries
- Speak with prospective clients about available counseling services and help connect them with the appropriate clinician
- Schedule new and existing client appointments
- Set up new clients in our Electronic Health Record (EHR) system
- Accurately enter client demographic and insurance information
- Verify insurance eligibility and outpatient mental health benefits
- Communicate insurance coverage information and client financial responsibilities
- Ensure required intake paperwork and information are completed prior to appointments
- Maintain accurate and organized client records
- Communicate effectively with therapists and other administrative staff
- Assist the administrative team with additional office responsibilities as needed
- Maintain client confidentiality and follow HIPAA requirements at all times
Benefits
- Company parties
- Opportunity for advancement
- Paid time off
- Flexible work from home options available.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
