Intake Coordinator MLTC

Centene Corporation

18h•Hybrid

About The Position

The Intake Coordinator supports the Managed Long Term Care Department by providing administrative support and information to internal and external customers. The position is responsible for fulfilling other aspects related to customer needs in a quality, timely and accurate manner. The Intake Coordinate ensures continuity and quality service both internally and to potential members with the Long Term Care Program. This position helps to ensure that referrals are appropriately and effectively processed through communication and follow-up with all relevant parties. Responsible for receiving, scanning and ensuring electronic filing of all Medicaid related and other external documents for Fidelis applicants and members. Assists in distributing faxes Uses PC tools to transcribe, format, input, edit, retrieve, copy and transmit text, information and data; summarizes information and prepares/creates detailed reports, letters, documents, spreadsheets, and presentations that support the needs of the department and advise management Records and updates customer account information on computer databases in order to open and maintain customer accounts, the status of appointments and maintains department directories and routes calls and phone inquiries Coordinates all aspects of Intake process. This includes but is not limited to scheduling appointments, explaining this process to potential members, retrieving completed evaluations from assessment nurses, preparing evaluation package for state entities and maintaining contact with potential members throughout this entire process Conducts pre-screenings to determine eligibility for services Maintains contacts with government social service agencies, not-for-profit social service agencies and HRA Keeps abreast of changes in field Safeguards information in relationship to individuals receiving services, including clinical, program and family information Performs other related duties as requested by the supervisor Ability to work flexible schedule including weekends/evenings as deemed necessary by their supervisor

Requirements

High School Diploma required.
1 to 2 years related experience required.
Intermediate knowledge in navigating MS Word, Internet browsers, computer hardware and toggling between multiple software systems simultaneously.
Basic knowledge e-mail & calendar, MS Excel, faxing, scanning and Adobe Reader.
1 year of clerical or administrative responsibilities including typing, email, computers, copying, filing, typing, scanning, faxing, collating.
Ability to write and type grammatically correct database entries.
Experience working in an environment with fast-past changing priorities.
Basic data entry and/or database management.
Experience managing member information in a shared network environment using paperless database modules and archival systems.
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

Nice To Haves

AA/AS - Associates Degree or equivalent preferred.
2 to 5 years related experience preferred.
Fluency in Spanish, Russian or Chinese preferred.

Responsibilities

Provide administrative support and information to internal and external customers.
Ensure continuity and quality service internally and to potential members with the Long Term Care Program.
Receive, scan, and ensure electronic filing of all Medicaid related and other external documents for Fidelis applicants and members.
Assist in distributing faxes.
Use PC tools to transcribe, format, input, edit, retrieve, copy, and transmit text, information, and data.
Summarize information and prepare/create detailed reports, letters, documents, spreadsheets, and presentations.
Record and update customer account information on computer databases.
Maintain department directories and route calls and phone inquiries.
Coordinate all aspects of the Intake process, including scheduling appointments, explaining the process to potential members, retrieving completed evaluations, preparing evaluation packages for state entities, and maintaining contact with potential members.
Conduct pre-screenings to determine eligibility for services.
Maintain contacts with government social service agencies, not-for-profit social service agencies, and HRA.
Keep abreast of changes in the field.
Safeguard information in relation to individuals receiving services, including clinical, program, and family information.
Perform other related duties as requested by the supervisor.