Intake Coordinator I

Acadia Healthcare • Franklin, TN

4d • Hybrid

About The Position

The Intake Coordinator is responsible for facilitating the delivery of an incoming referral of a patient to appropriate facilities. This role assists in ensuring a quick disposition of the referral and when appropriate, aids in the evaluation of a facility for the admission. Utilizes a referral database to track the progress of the referral throughout the process and provides timely updates to the Resource Coordinators/referral sources regarding the admission. This position works as a liaison for both the facility and Resource Coordinators to adequately relay pertinent information to all parties involved.

Requirements

• Strong customer service background is required
• Demonstrates the ability to function independently and possess strong decision-making skills
• Knowledge of regulatory standards and compliance requirements as it relates to the referral and placement process
• Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
• Knowledge of office administration procedures with the ability to operate most standard office equipment
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
• Self-motivated with strong organizational skills and superior attention to detail
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames
• Ability to adapt to frequent priority changes
• Capable of working within established policies, procedures and practices prescribed by the organization
• English sufficient to provide and receive instructions/directions

Nice To Haves

• Bachelor’s degree or some college coursework preferred
• 6 months to 1 year of experience in a data specialist role preferred
• Healthcare or Case Management background in behavioral or mental health field is preferred

Responsibilities

• Responds immediately to service and referral inquiries coming into the Referral Coordination Center
• Exhibits critical thinking skills to evaluate referral packets and determine how Child Behavioral Solutions (CBS) can best meet the needs of the referral
• Responsible for disseminating referrals to appropriate facilities based on clinical and contractual parameters
• Monitors the timely disposition from the facilities and assists in the targeting of a facility for admission
• Tracks admissions and referral status in referral database and updates team reports
• Provides updates to the Resource Coordinators/referral source and facilities on the status of referrals toward admission
• Serves as a liaison for both the facilities and resource coordinators to relay patient information
• Establishes and maintains positive relationships with referral sources, families, staff, and visitors
• Communicates with diverse audiences, ascertains the clients’ needs, and explains the multifaceted services of CBS
• Provides exceptional customer service by responding to referral source requests and builds rapport with new referral sources
• Able to manage many projects and is flexible when the workload increases. Works independently with the ability to plan and schedule daily activities and consistently achieve individual and team goals.
• Ensures that all records of work activity are available to supervisor using approved means of reporting such data/information
• Uses appropriate channels to report concerns and complaints in a timely fashion
• Responsible for observing and monitoring team goals at least monthly and informing management when team goals are at risk of not being realized
• Conduct weekly team Open Referral Report calls to review and discuss team referrals
• Perform other duties as assigned
• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
• Communicate clearly and effectively to person(s) receiving services and their family or healthcare team members
• Develops constructive and cooperative working relationships with others and maintains them over time
• Encourages and builds mutual trust, respect and cooperation among team members
• Maintains regular and predictable attendance

Benefits

• Competitive Base Salary commensurate with experience
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and recognized holidays
• Company-paid Basic Life and AD&D Insurance
• Employee Assistance Program (EAP) and mental wellness resources
• Opportunities for professional growth and advancement within Acadia’s nationwide network

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree