Intake Coordinator I

Lifecare Home Health Family • Irving, TX

2d • Onsite

About The Position

Assists in the coordination of patient care under the direction of the Business Office Manager. This role involves receiving and entering intake information, completing and routing intake forms for admission approval, contacting patients to verify information and physician orders, and communicating with various teams to ensure timely patient reception. The position also requires compliance with HIPAA regulations, maintaining case management notes, and providing effective communication to clients, families, team members, and other healthcare professionals. Employees are expected to demonstrate commitment and professional growth through in-service programs and competency maintenance. This description outlines essential functions but may include other duties as assigned.

Requirements

• 1 year experience in a general office environment.
• Ability to communicate verbally and in writing effectively.
• Demonstrates proven decision-making skills.
• Must read, write, and comprehend English.
• Must be able to utilize multiple computer information systems, including electronic medical record systems, electronic patient referral systems, and Microsoft Office.
• High school diploma or equivalent.
• Current driver's license in good standing. The employee is responsible for renewing their driver's license before it expires to continue employment.
• Prolonged sitting, standing, and walking are required.
• Ability to handle stressful situations in a calm and courteous manner at all times.
• Requires working under some stressful conditions to meet deadlines and Company needs.
• Works primarily in an office environment.
• Some exposure to unpleasant weather.
• Reliable transportation and auto liability insurance.

Nice To Haves

• Preferred health care experience.
• Intake Coordinator Level 2- the employee must hold a minimum of an active, unencumbered LVN/LPN licensure.
• Intake Coordinator Level 2- the employee's responsibility is to maintain their licensure before it expires to continue employment.

Responsibilities

• Receive all intake information and enter the appropriate information in the computer.
• Complete intake forms and route them appropriately for admission approval.
• Contact patients to verify correct contact information and that HHC has been ordered by their physician.
• Communicate with the business development team, discharge planners, and facility contacts to receive new and returning patients in a timely manner.
• Comply with all areas of the Agency’s Compliance Program and HIPAA regulations.
• Assist in maintaining case management notes while maintaining the confidentiality of patient records.
• Provide effective communication to clients, their families, team members, and other health care professionals.
• Demonstrate commitment and professional growth by participating in in-service programs and maintaining/improving competency.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED