Intake Coordinator Home Health

CenterWell

4d • $39,000 - $49,400 • Remote

About The Position

Become a part of our caring community. This is a part-time position, scheduled for up to 29 hours a week, with availability Monday-Friday between 9 am-6 pm CST. Shifts will be scheduled primarily in the afternoons and may vary. Occasional weekend coverage and 2-3 holidays per year are required, with additional holiday coverage as needed. As an Intake Coordinator, you will report directly to the Intake Supervisor. Your responsibilities will include receiving and responding to incoming calls from referral sources or potential patients, exchanging information to identify patient needs, and determining our ability to meet them. You will record call outcomes, make follow-up calls, and identify alternative community service resources when solutions are not available. A key part of this role is performing initial telephone screening to determine patients' appropriateness for home care services with referral sources, advising branch staff of patient acceptance, and providing all relevant information for a smooth transition to home care. You will also contact referral sources to advise of referral status and provide information to the clinical team. Identifying potential payer sources, verifying benefits, negotiating rates, and obtaining initial authorizations and frequency of visits from case managers are crucial. You will establish primary payers, document conversations with payer sources, access national or regional account information, and communicate this to relevant staff. Collaboration with the Intake team, branch staff, and patients to identify solutions for payor source problems is expected, as is monitoring and tracking referral sources' satisfaction levels and communicating customer service issues.

Requirements

• High School Diploma or equivalent
• Typing speed of 40 words per minute or higher
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams
• Self-provided internet service with at least a download speed of 25 Mbps and an upload speed of 10 Mbps
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Nice To Haves

• 3 or more years in health care delivery or related business experience
• Knowledge of medical terminology
• Knowledge of insurance reimbursement process
• Data entry experience

Responsibilities

• Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine our ability to meet them.
• Record the outcome of calls either manually or in an automated manner, make follow-up calls, and identify alternative community service resources when solutions are not available.
• Perform initial telephone screening to determine patients' appropriateness for home care services with referral sources.
• Advise branch staff of patient acceptance and provide all relevant information to ensure patients' smooth transition to home care.
• Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested.
• Identify potential payer sources, verify benefits with payer sources (by department organizational structure), negotiate rates and obtain initial authorizations and frequency of visits from case managers.
• Establish primary payers and document conversations with payer sources.
• Access national or regional account information, including the names of accounts and terms of the contracts and communicate these conversations to branch and intake department staff.
• Work with Intake team, branch staff, and patients identifying solutions for payor source problems.
• Monitor and keep track of referral sources' satisfaction levels.
• Communicate customer service issues to up-line Intake and branch staff.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED