Intake Coordinator – Home Health--Must Have Home Health Exp
About The Position
At Dependable Health, we’re more than a healthcare company — we’re a team dedicated to helping patients transition safely and confidently from hospital to home. We are currently seeking an experienced, detail-oriented Intake Coordinator to support our Phoenix, Arizona and Las Vegas, Nevada home health operations. This position may be based out of either our Phoenix or Las Vegas office and will provide intake support for both markets. This role is ideal for someone who thrives in a fast-paced healthcare environment, communicates with confidence, and takes pride in accuracy, follow-through, and compassionate service. As an Intake Coordinator, you will be one of the first points of contact in a patient’s home health journey. Supporting both our Phoenix and Las Vegas teams, you will play an important role in ensuring referrals are handled efficiently and patients receive the care, services, and support they need — when they need it. You will serve as a key connection between hospitals, physicians, referral sources, patients and families, insurance providers, and our clinical care teams across both markets.
Requirements
- Previous home health experience
- Strong understanding of medical terminology and home health intake processes
- Experience working with electronic medical record (EMR) systems
- Excellent attention to detail and organizational skills
- Strong communication skills with patients, families, providers, referral sources, and internal teams
- Ability to effectively manage referrals and priorities across two markets
- Ability to work independently while contributing to a supportive, collaborative team
- Flexible, adaptable, and comfortable working in a fast-paced healthcare environment
Nice To Haves
- WellSky/Kinnser experience preferred
- Associate’s or Bachelor’s degree in a healthcare-related field
- Experience with insurance verification and authorizations
- Bilingual skills are a plus
Responsibilities
- Manage the home health intake and referral process from start to finish for Phoenix and Las Vegas
- Collect, review, and organize patient medical, insurance, and demographic information
- Coordinate with hospitals, clinics, physicians, case managers, and other referral sources
- Help ensure timely and seamless transitions into home health care
- Assess patient needs and coordinate appropriate services, treatments, and equipment
- Verify insurance coverage and assist with obtaining required authorizations
- Maintain accurate electronic medical records and ensure documentation is complete and compliant
- Communicate closely with clinical and operational teams in both Phoenix and Las Vegas
- Track referrals and follow up on outstanding documentation or information to help prevent delays in care
- Serve as a knowledgeable and compassionate resource for patients and families throughout the intake process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
