Intake Coordinator - Bilingual English/Korean - Brooklyn (Broadway)

Xtreme Care•New York, NY

1d•Onsite

About The Position

The intake coordinator is responsible for facilitating the intake referral process and coordinating care with the team and referral sources. This role also involves maintaining positive relationships with clients to address their requests and concerns.

Requirements

Ability to multitask
Must be bilingual in Korean
Must be able to work out of the Brooklyn (Broadway) office
Ability to rotates on call with other administrative staff, both weekly and weekends
Proficient in Excel and Word
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skill
High school diploma or GED

Nice To Haves

At least one year Home Care experience preferred
Some college or bachelor's degree preferred
A minimum of two years' experience in patient intake or medical office administration preferred

Responsibilities

Managing all aspects of the intake process
Processing all referrals and intake data
Managing insurance verification and authorization process
Receiving case referrals and reviewing client information to determine home care needs
Completing all admissions paperwork and entering it digitally
Verifying medical insurance coverage and benefits for each patient
Scheduling appointments for consultations, tests, and procedures
Answering phone and email inquiries
Addressing any patient complaints or concerns
Performing clerical work, such as filing, copying, and faxing
Preparing and maintaining patient charts
Complying with the regulations and policies of the facility
Performing other duties as required