Intake Coordinator - Bilingual English/Korean - Brooklyn (Broadway)

Xtreme Care•New York, NY

1d•Onsite

About The Position

The intake coordinator facilitates the intake referral process as well as coordinates care with the team and referral source. This position maintains positive relationships with clients to respond to their requests and concerns.

Requirements

Ability to multitask
Must be bilingual in Korean
Must be able to work out of the Brooklyn (Broadway) office
Ability to rotates on call with other administrative staff, both weekly and weekends.
Proficient in Excel and Word
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skill
Prolonged periods of sitting at a desk and working on a computer.
Must be able to carry, lift, push or pull at least 20lbs
High school diploma or GED
A minimum of two years' experience in patient intake or medical office administration preferred

Nice To Haves

At least one year Home Care experience preferred
Some college or bachelor's degree preferred

Responsibilities

Responsible for managing all aspects of the intake process.
Processes all referrals and intake data
Managing insurance verification and authorization process
Receives case referrals and reviews client information to determine home care needs.
Completing all admissions paperwork and entering it digitally.
Verifying medical insurance coverage and benefits for each patient.
Scheduling appointments for consultations, tests, and procedures.
Answering phone and email inquiries.
Addressing any patient complaints or concerns.
Performing clerical work, such as filing, copying, and faxing.
Preparing and maintaining patient charts.
Complying with the regulations and policies of the facility.
Performs other duties as required.