Intake Consultant Representative

Homewood Health Centre•, ON

About The Position

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. As an Intake Consultant Representative, you will be an integral part of a collaborative, team focused on delivering seamless services and programs to our patients and clients. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

Requirements

Bachelor’s degree in Psychology/Social Work/Humanities/Counselling or related field
Two to five years of experience in a social service environment with direct client contact
Clinical understanding of Mental Health and Addiction
Exceptional customer service delivery and accountability
Ability to work independently and contribute actively to team objectives
Strong sense of initiative and comfortable with change, embracing new ideas and methods
Excellent verbal and written communication skills
Strong detail orientation as well as organizational and time management skills
Proficiency with Microsoft Word, Excel and PowerPoint
Subject to any accommodation required by applicable human rights legislation, Homewood Health Centre requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Responsibilities

Respond to phone calls, email and web requests for client inquiries relating to any of Homewood’s treatment facilities or clinics
Provide information about programs and services available at Homewood Health Center and across the Homewood Continuum
Conduct screenings over to the phone to ensure that individuals are interested in moving forward in the admission process
Ensure patients have a funding source that will enable them to access inpatient services
Create and maintain electronic client records and demographic information using PASport, and Salesforce, as appropriate
Organize client appointments with HHC Intake Specialists in shared calendar
Share leads with Treatment Consultant Team