Intake Case Manager

The Ward Law Group, PL•Miami Lakes, FL

1d•$18 - $23•Onsite

About The Position

The Intake Case Manager is integral to ensuring the success and support of clients undergoing medical treatment and property damage claims. This position involves being a crucial link in helping clients obtain the maximum compensation they deserve to overcome challenging situations. Responsibilities include applying a general understanding of the Bodily Injury Claim process and managing a caseload. Specific duties encompass identifying cases eligible for Full Demand, Quick Demands, and Globals, and submitting them to the appropriate department. The Case Manager reviews and submits potential production cases, qualifies clients for Personal Injury Protection (PIP), and aids clients in property resolution, including loss of use and diminished value claims. Additionally, responsibilities involve communication with adjusters and insurance companies, obtaining timely insurance coverage information, following up on medical treatments, obtaining medical provider records and bills, and updating adjuster information in the system. Thorough documentation is maintained in Litify, including the submission of applicable subrogation letters. The Case Manager maintains frequent communication with clients, answering questions and ensuring proper care. Upon attorney review, cases are discharged, and proper documentation is submitted for Attorney Liens.

Requirements

Fluent in English and Spanish
Multitasking and time-management skills, with ability to prioritize tasks
Ability to work in a fast-paced environment
Ability to be resourceful and proactive when issues arise
Excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, and vendors

Responsibilities

Apply a general understanding of the Bodily Injury Claim process
Manage a caseload
Identify cases eligible for Full Demand, Quick Demands, and Globals, and submit them to the appropriate department
Review and submit potential production cases
Qualify clients for Personal Injury Protection (PIP)
Aid clients in property damage resolution, including loss of use and diminished value claims
Communicate with adjusters and insurance companies
Obtain timely insurance coverage information
Follow up on medical treatments
Obtain medical provider records and bills
Update adjuster information in the system
Maintain thorough documentation in Litify
Submit applicable subrogation letters
Maintain frequent communication with clients, answering questions and ensuring proper care
Submit proper documentation for Attorney Liens upon attorney review