Intake Associate, Home Care

BAYADA Home Health Care•Millville, NJ

5d•Onsite

About The Position

BAYADA Home Health Care has an upcoming opening for an Associate to support our division, with a primary focus on offices in the Cumberland, NJ area. This role offers an exciting opportunity in a fast-growing industry where you can make a difference in people's lives while growing your career and learning the business. BAYADA Home Health Care believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are looking for someone to apply their energy and skills to this dynamic and entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Requirements

Bachelor's degree preferred (open to new graduates with the right skills and mindset)
Prior home care, customer service, or sales experience preferred
Demonstrated ability to take initiative, meet goals, and handle increasing responsibilities
Strong team player with a positive, motivated, and goal-oriented attitude
Excellent organization, communication, and interpersonal skills
Proficiency with computers and electronic systems

Responsibilities

Provide superior customer service with a focus on professionalism and communication
Coordinate client services across multiple offices, assisting with scheduling and client support
Handle new client intakes, handle referral calls, and support backend workflow tasks
Build and maintain strong relationships with clients, referral sources, payors, and community organizations
Support office operations with a focus on process efficiency, organization, and attention to budget
Demonstrate a high level of multitasking, problem-solving, and ability to work in a fast-paced environment
Use tools like Excel to track and organize information as needed
Partner with Client Services Managers to provide support and guidance to field staff