Intake Associate I

ASHLEY, INC.•Havre de Grace, MD

12d•Onsite

About The Position

We are seeking an Intake Associate to join our Intake Team — a strategic, forward-thinking team member who can blend professional skills with purpose-driven passion. If you’re an administrative and/or customer services professional who’s as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference. At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1383 by two visionaries who knew addiction treatment should care for the whole person—not just the disease—Ashley continues to live its mission: “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.”

Requirements

Bachelor's and 1 year of experience or AA degree and 3 years’ experience or working toward either degree; typing and computer skills preferred; excellent telephone and communication skills; knowledge of Twelve Step Program.
Excellent verbal and written skills; read; write clearly.
Good arithmetic skills; understand insurance and financial requirements.
Knowledge of Microsoft Office to include Outlook, Word and Excel.
CPR certification required.

Responsibilities

Answer and respond immediately to telephone/webform inquires concerning potential client admissions.
Performs admissions assessments for all prospective clients.
Verifies that the client to be admitted meets all clinical and financial criteria for admission.
Maintain an accurate knowledge of the services we provide to answer any questions and guide individuals through our intake process in an engaging and welcoming manner.
Enter new client information into our electronic medical record.
Utilize and provide upkeep of inquiry database.
Understand and review insurance quotes and complete pre-certifications.
Understand and explain all consents needed to admit a patient. Including getting releases of information at the time of intake.
Models and reinforces Ashley’s mission and core values
Performs other duties on an as-needed basis
Protects our patient’s personal health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations
Reinforces Ashley’s commitment to diversity, equity and inclusion

Benefits

Generous PTO policy.
Up to seven annually, based on hire date.
Medical, Dental, & Vision Insurance: Starting the first of the month after hire.
Generous HRA contribution with medical plan enrollment.
401(k) with Company Match: $1-for-$1 match up to 6%.
FSA Eligibility for pre-tax savings.
Company-Paid Life Insurance and Short & Long-Term Disability.
Buy-Up Life Insurance with spouse/child coverage options.
Tuition Reimbursement: Up to $5,250 annually after one year.
On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services.
Movie tickets, theme parks, events, online shopping, and more via Life Mart.
Daily non-denominational services and Employee Assistance Program (EAP).
Employee events, inclusive culture, and 147 acres of peaceful waterfront property.