Intake Assessment Representative

Sutter Health•Sacramento, CA

2d•Onsite

About The Position

Triages patients according to severity of illness and determines patient appropriateness for transport to psych facilities. This role is a full-time driver responsible for safely transporting medically-cleared, low-acuity psychiatric patients to inpatient behavioral health units. Core duties include coordinating pickup timing with charge nurses and case managers based on bed availability, completing required transfer and chain-of-custody documentation, and maintaining the transport vehicle to safety and cleanliness standards. The driver will apply basic de-escalation techniques (CPI) to keep patients calm during transit.

Requirements

Equivalent experience will be accepted in lieu of the required degree or diploma.
Bachelor's degree in psychology, counseling, social work, or related field (preferred, but equivalent experience accepted).
BLS-Basic Life Support Healthcare Provider certification.
Clear DMV Record.
1 year recent relevant experience.
Knowledgeable in child, adolescent, chemical dependency, adult and geriatric psychopathology, treatment and comprehensive mental status screening.
Must be competent in crisis interventions.
Familiar with legal issues and California laws relating to the voluntary and involuntary treatment of the mentally ill and chemically dependent.
Possess an understanding of current insurance benefits and medical necessity in the area of mental health.
Familiar with criteria for disposition to all possible levels of care within the mental health continuum in the community.
Familiar with community resources in the care of the mentally ill.
Knowledge of PC and basic programs.
Ability to work in an environment where patients and their families/representatives may be experiencing stress.
Ability to take appropriate actions in volatile situations.
Mental Health interviewing and screening skills required.
Demonstrates sound clinical judgment, problem solving and decision-making skills.
Ability to interpret complex insurance regulations and authorization.
Detail oriented and have excellent written and verbal skills.
Strong interpersonal skills and customer relation skills.

Responsibilities

Triages patients according to severity of illness and determines patient appropriateness for transport to psych facilities.
Safely transports medically-cleared, low-acuity psychiatric patients to inpatient behavioral health units.
Coordinates pickup timing with charge nurses and case managers based on bed availability.
Completes required transfer and chain-of-custody documentation.
Maintains the transport vehicle to safety and cleanliness standards.
Applies basic de-escalation techniques (CPI) to keep patients calm during transit.