Intake Assessment Representative
About The Position
Triages patients according to severity of illness and determines patient appropriateness for transport to psych facilities. This role is a full-time driver responsible for safely transporting medically-cleared, low-acuity psychiatric patients to inpatient behavioral health units. Core duties include coordinating pickup timing with charge nurses and case managers based on bed availability, completing required transfer and chain-of-custody documentation, and maintaining the transport vehicle to safety and cleanliness standards. The driver will apply basic de-escalation techniques (CPI) to keep patients calm during transit.
Requirements
- BLS-Basic Life Support Healthcare Provider
- Clear DMV Record
- 1 year recent relevant experience
- Knowledgeable in child, adolescent, chemical dependency, adult and geriatric psychopathology, treatment and comprehensive mental status screening.
- Must be competent in crisis interventions.
- Familiar with legal issues and California laws relating to the voluntary and involuntary treatment of the mentally ill and chemically dependent.
- Possess an understanding of current insurance benefits and medical necessity in the area of mental health.
- Familiar with criteria for disposition to all possible levels of care within the mental health continuum in the community.
- Familiar with community resources in the care of the mentally ill.
- Knowledge of PC and basic programs.
- Ability to work in an environment where patients and their families/representatives may be experiencing stress.
- Ability to take appropriate actions in volatile situations.
- Mental Health interviewing and screening skills required.
- Demonstrates sound clinical judgment, problem solving and decision-making skills.
- Ability to interpret complex insurance regulations and authorization.
- Detail oriented and have excellent written and verbal skills.
- Strong interpersonal skills and customer relation skills.
Nice To Haves
- Bachelor's degree in psychology, counseling, social work, or related field (equivalent experience will be accepted in lieu of the required degree or diploma).
Responsibilities
- Safely transporting medically-cleared, low-acuity psychiatric patients to inpatient behavioral health units.
- Coordinating pickup timing with charge nurses and case managers based on bed availability.
- Completing required transfer and chain-of-custody documentation.
- Maintaining the transport vehicle to safety and cleanliness standards.
- Applying basic de-escalation techniques (CPI) to keep patients calm during transit.
Benefits
- Eligible positions also include a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
