Intake & Assessment Coordinator – RN or LCSW/LPC

UHS•Casper, WY

19h•Onsite

About The Position

The Intake & Assessment Coordinator is responsible for assessing potential patients for admission to WBI based on established admission criteria. This role involves effective communication with patients, families, healthcare team members, and community providers. The coordinator conducts assessments using approved forms and methodologies, follows established criteria for admission or referral, and reviews assessments with physicians for approval. They also handle inquiry calls, schedule appointments, make appropriate referrals, document all interactions, and assist physicians with emergency evaluations. The position requires understanding and supporting quality improvement concepts and facilitating the admission process. The coordinator must be familiar with all admission paperwork and requirements, discuss the levels of care offered by WBI, and work effectively with physicians and other medical professionals regarding admissions. An efficiency orientation, setting realistic goals, and attention to waste and redundancy are also key aspects of this role. Additionally, the coordinator provides liaison and referral services to community agencies and must effectively communicate with outside entities like Wyoming Medical Center and the Natrona County attorney. They conduct thorough assessments, document clinical presentations and dispositions effectively, maintain confidentiality, and keep accurate activity logs. The role requires employing principles of communication, interviewing techniques, problem-solving, and crisis intervention, as well as utilizing appropriate interventions in psychiatric emergencies.

Requirements

Must be twenty-one (21) years of age or older.
Must be a registered nurse or LCSW/LPC & be licensed in the state of Wyoming
Must be in good mental health and physical condition and willing to work with psychiatric patients.
Must have understanding of managed care criteria, hospital admission criteria and understanding of psychiatric as well as chemical dependency illness.
Must have knowledge of normal growth and development for the clinical population assigned to work with. (Child, Adolescent, Adult, Geriatric)
Must have knowledge of the impact of Chemical/Alcohol Dependency on growth and development in populations assigned to work with. (Child, Adolescent, Adult, Geriatric)
Must be able to stand, sit or walk up to six (6) hours, sit for up to two (2) hours.
Must have effective verbal and written communication skills.
Must be able to discern a variety of odors continuously.
Must have the ability to handle hazardous/infectious waste on a rare basis.
Must be able to lift patients who weigh up to one hundred (100) pounds.
Demonstrates personal traits/behavior consistent with the values of Wyoming Behavioral Institute.
Must be self-directed/self-motivated; must have good communication and interpersonal skills; must be flexible.
Must be able to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
Must be able to work independently.
Must be able to recognize the rights and responsibilities of patient confidentiality.
Must be able to relate to others in a manner which creates a sense of teamwork and cooperation.
Must be able to communicate effectively with people from every socioeconomic, cultural and educational background.
Must be able to exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment.
Must be able to demonstrate the quality work ethic of doing the right thing the right way.
Maintain customer-centered focus.
Work well with people and handled unscheduled interruption.

Responsibilities

Assesses potential patients for admission to WBI based on established admission criteria on a scheduled basis under the supervision of the Director of Intake.
Communicates effectively with patients, families, health care team members and community providers regarding status and disposition.
Interacts and communicates with families, potential patients, community agencies and others in assessment of and service to patients in a timely manner.
Demonstrates flexibility and willingness to try different approaches and responds well to new situations.
Meets daily with Director of Case Management to discuss scheduled assessments.
Conducts assessments utilizing the approved assessment forms and methodologies.
Follows established criteria for admission or referral to other sources.
Reviews assessments of possible inpatient admissions with physician for approval prior to admission.
Answers inquiry telephone calls scheduling appointments as established in policy and procedures.
Makes appropriate referrals and documents all calls completely.
Helps with follow up phone calls and quality assurance activities as necessary.
Assists physicians with emergency evaluations.
Arranges for coverage with supervisor when out of the office for day/week etc.
Understands and supports the concept of Complete Quality Improvement as it relates to patient care.
Answers telephone promptly and documents identifying information from individuals seeking assistance, admission, or information regarding Wyoming Behavioral Institute.
Completes inquiry form and routes to the appropriate team member.
Makes every effort to have callers schedule immediate face-to-face interview.
Facilitates admission process.
Familiar with all admit paperwork and requirements for admission. Follows process.
Able to discuss all levels of care offered by Wyoming Behavioral Institute, including content of programs, approximately LOS by program, approximately cost of programs, etc.
Works effectively with physicians, Physician's Assistant, FPNP regarding admission and in discussing admission concerns/presenting information.
Sets realistic goals, attention to waste, and redundancy.
Other job duties as assigned.
Provide liaison and referral services to community agencies.
Effectively communicate with outside entities such as Wyoming Medical Center and the Natrona County attorney through the process of using a 381 with incoming patients.
Conduct thorough assessments and document clinical presentation and disposition effectively.
Maintain confidentiality in compliance with professional ethics according to professional, legal and facility standards.
Maintain accurate and complete activity log.
Effectively employ principles of communication, interviewing techniques, and problem solving and crisis intervention when performing assessments.
Utilize appropriate interventions in psychiatric emergencies.