Intake Assessment Coordinator

Miami Rescue Mission • Miami, FL

1d

About The Position

The Intake Assessment Coordinator (IAC) reports to the Emergency Services Supervisor and oversees intake and orientation for new residents at The Caring Place Center for Men in Miami, Florida. The role screens clients, completes intake assessments, admits homeless clients according to available space, conducts aftercare, fosters positive community relations, and creates a motivational, welcoming environment. The coordinator also ensures that the Intake/Screening Unit and Support Services meet county requirements.

The position works with residents, case managers, the Behavioral Health team, third-party vendors, clinic staff, and outside agencies. It involves maintaining accurate client and bed records, tracking resident progress, supporting appointments and applications, assisting callers, and keeping staff informed about client changes. The coordinator may lead or participate in devotions, prayers, and other ministry activities.

Requirements

• An associate degree or previous on-the-job training in Social Work or a related field.
• Knowledge of alcoholism, chemical dependency, and homelessness.
• Ability to react quickly and calmly in an emergency, recognize symptoms of common mental and physical illnesses, and make appropriate treatment referrals.
• Ability to establish and maintain effective working relationships with clients and staff from diverse cultural and linguistic backgrounds, regardless of race, religion, age, sex, disability, political affiliation, or sexual orientation.
• Organizational skills and computer literacy.
• Excellent communication and interpersonal skills.
• Ability to sit for extended periods and lift and/or pull objects weighing up to 25 pounds.
• Ability to see, hear, and speak to interact with staff and the general public, and to move around as needed to perform essential job duties.
• Agreement with and signature of The Caring Place Statement of Faith.
• Successful completion of a Level 2 background screening.

Nice To Haves

• A bachelor’s degree with a major in sociology, psychology, social work, or a related field.
• CAP training.

Responsibilities

• Treat incoming residents with respect and dignity and maintain a welcoming, cordial attitude.
• Maintain an accurate inventory of beds and clients.
• Compile and submit accurate reports to the supervisor.
• Follow company guidelines to ensure compliance with contracts.
• Encourage and motivate residents and build relationships that support their stability and ability to contribute to the community.
• Document cases accurately and promptly and maintain client files and occupancy records.
• Implement a system to periodically track residents’ progress.
• Work with case managers and the supervisor to ensure residents are assigned to appropriate case managers.
• Communicate effectively and keep the supervisor informed of challenges; use good judgment and seek clarification when difficult situations arise.
• Assist with Jackson Health Insurance applications.
• Maintain communication with the Behavioral Health team and third-party vendors, including New Horizons Mental Health Network.
• Assist with record keeping for funding for the Annex project.
• Assist callers in need with problem resolution.
• Help existing clients keep and schedule appointments with the Miami Rescue Mission Clinic and other outside agencies.
• Issue ID cards to resident clients.
• Inform Center staff of client changes through the email system.
• Lead and/or participate in devotions, prayers, and other ministry activities, such as outreach events.
• Perform other related duties as assigned.

Benefits

• Day off for birthday or work anniversary.
• Employee discounts.
• 12 holidays.
• Paid time off.
• Health insurance, including medical, dental, vision, disability, GAP, and a Health Savings Account.
• Company-paid life insurance.
• 403(b) retirement plan with a 3% match.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree