Intake and Scheduling Specialist Home Care

Human Touch Home Health Care

1d•Onsite

About The Position

Human Touch Home Care is looking for a qualified Intake and Scheduling Specialist to join our team at our DC office. This role is crucial for managing the intake process, verifying insurance, scheduling home care services, and maintaining medical records. The specialist will act as a key liaison between clients, clinicians, and insurance providers, ensuring smooth operations and excellent customer service within a fast-paced environment.

Requirements

MUST HAVE HOME HEALTHCARE INTAKE AND SCHEDULING EXPERIENCE
High School degree/GED required.
Must have a minimum of 2 years of experience, preferably with at least 1 in home health or home care nursing.
Must have Authorization, intake, medical records, and excellent computer skills, with Knowledge of Microsoft Windows OS, MS Office, Word, Excel and knowledge of medical terminology.
Must have a strong understanding of HMO, Medicaid, and Medicare Payors.
Must have the ability to Multi-task in fast-paced environment.
Must have excellent interpersonal and organizational skills.
Able to work in group and independent environment.

Nice To Haves

AA or BA/BS in related field is desirable.
Intake and Scheduling Specialist: 1 year (Preferred)
Home Health Care: 1 year (Preferred)

Responsibilities

Perform authorization, intake duties, insurance verification and eligibility.
Answer client inquiries, take referrals, and help schedule home care services.
Assist in managing medical records.
Facilitate the communication functions of the business office.
Provide clerical support, and excellent customer service.
Adhere to all policies and procedures of the company.
Enter new patients in scheduling system and updates to patient information as they occur.
Communicate with clinicians regarding admissions, hospitalizations, discharges expiration and occurrences.
Assists in managing clients including staffing, scheduling, operations and administration.
Track and maintain records for Authorization department.
Sort and process incoming reports before putting data into processing software.
Verify accuracy of data before transcribing.
Scan documents and saved in database to keep records of essential organizational information.
Respond to employee questions and requests for information in a timely and knowledgeable fashion.
Proved successful working within tight deadlines and fast-paced atmosphere.
Carried out day-to-day duties accurately and efficiently.
Obtain and log accurate patient insurance and demographic information.
Triage unscheduled and emergency with authorization department.
Prepare emails to distribute denial letters to medical personnel notating to perform END, POC/Perform DFA.
Enter scheduled appointments for clinicians to provide ongoing homecare healthcare services.
Manage payroll data entry and processing for approximately 23 clinicians as well as comply with predetermined company guidelines.
Maintain accuracy, completeness and security for medical records and health information.
Prepare a variety of different written communications, reports and documents.
Communicate effectively with staff and clients demonstrating respect, friendliness and willingness to help wherever needed.
Identify and verify insurance coverage of home health care services.
Obtains and documents prior authorization for home care services from insurance providers.
Maintains liaison with hospital and insurance personnel, providing information and education on organization services, coverage issues and related areas.
Collect and maintain statistical data on all referral and submits them regularly as required.
Attends meetings and participates on committees as required.
Performs other duties as assigned.