V104 - Intake and outreach coordinator
About The Position
We are seeking a highly organized, proactive, and personable Intake & Outreach Coordinator to own and manage our intake process from start to finish. This role is critical in ensuring that every potential client receives a warm, professional first impression and is guided efficiently to the right resources. Job Duck unlocks and nurtures your potential, connecting you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Requirements
- Excellent phone presence – warm, professional, and confident
- Highly reliable, responsible, and accountable
- Strong attention to detail and accuracy
- Consistent performer who maintains high-quality work
- Independent and able to work with minimal supervision
- Proactive mindset with the ability to take initiative
- Strong organizational and follow-up skills
- Availability and responsiveness during work hours
- Languages: English, Spanish
Responsibilities
- Schedule intake calls and book consultations
- Conduct outreach to clients and referral partners
- Follow up consistently with leads, clients, and partners
- Assist with light administrative tasks as needed
- Monitor the attorney’s email for incoming business opportunities
- Send meeting reminders and ensure smooth communication
- Qualify leads and determine the appropriate practice area
- Answer inbound phone calls with professionalism and warmth
- Own and manage the intake process end-to-end
- Triage calls to the correct team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
