HH&H Intake and Office Assistant

Morrow County Health District•Heppner, OR

15h•$26 - $34•Onsite

About The Position

The Home Health & Hospice Intake and Office Assistant is responsible for supporting patient intake, referral processing, insurance verification, documentation management, billing support, and administrative operations within the Home Health & Hospice department. This position serves as a primary point of contact for patients, families, referral sources, and community partners while ensuring accurate records, timely documentation, and efficient coordination of services.

Requirements

High School Diploma or equivalent required.
Medical office, healthcare intake, referral coordination, administrative support, or customer service experience preferred.
Experience working with electronic medical records and office software preferred.
Experience with insurance verification, authorizations, referrals, or healthcare billing support preferred.
Customer service and communications skill
Knowledge of medical terminology, referral processes, insurance verification, and authorization requirements
Strong communication skills
Analytical skills
Attention to detail and organizational abilities

Responsibilities

Serve as the primary point of contact for patients, families, visitors, referral sources, and community partners, providing professional and courteous customer service.
Answer, screen, and route incoming communications; respond to inquiries and direct individuals to appropriate staff and resources.
Receive, process and assist in the coordination of Home Health and Hospice referrals.
Obtain and verify insurance coverage, authorizations, and other payer requirements to support timely patient admission and service delivery.
Maintain accurate and congruent patient records within the electronic medical record systems.
Scan, upload, file, retrieve, and track patient records and clinical documentation in accordance with organizational policies and regulatory standards.
Monitor documentation workflows and follow up on missing visits, physician orders, signatures, certifications, and other required records.
Support clinicians and leadership by ensuring accurate and timely management of patient documentation throughout the episode of care.
Assist with billing, charge entry, supply tracking, account reconciliation, and other revenue cycle functions.
Prepare, maintain, and update departmental reports, logs, spreadsheets, census information, and other operational records.
All other duties as assigned.