Intake and Credentialing Specialist

Nova Supports • West Valley City, UT

1d • Onsite

About The Position

Nova Supports provides high quality, family centered ABA therapy for adults and children with autism throughout Utah. We are focused on delivering care that is effective, compassionate, and accessible while building systems that help families start services as quickly as possible. The intake process is a critical part of that mission.

This is an IN PERSON position in either our West Valley or Ogden clinic. We are hiring an Intake Specialist to own the full client intake and insurance process for our ABA services. This role is responsible for ensuring families move smoothly from first contact to authorized services and scheduled care. You will manage intake workflows, oversee the waitlist, supervise the authorization process, and support credentialing and insurance coordination.

Requirements

• Experience in ABA, behavioral health, or healthcare administration.
• Strong knowledge of insurance verification and prior authorizations.
• Experience managing client intake or scheduling workflows.

Nice To Haves

• Experience with ABA funding sources including Medicaid and commercial insurance.
• Experience supervising team members.
• Familiarity with credentialing and payer enrollment.
• Experience with EMR or EHR systems.

Responsibilities

• Manage the full intake process from initial inquiry through start of services.
• Serve as the primary point of contact for new families.
• Guide families through insurance, paperwork, and next steps.
• Ensure a smooth, responsive, and compassionate experience.
• Maintain an organized and actively managed waitlist.
• Prioritize clients based on availability, funding, and fit.
• Proactively move families toward starting services.
• Oversee insurance verification and benefits checks.
• Supervise the Authorization Specialist.
• Ensure timely submission and follow up on authorizations.
• Address denials, delays, and payer issues.
• Support provider credentialing with insurance panels.
• Track application status and maintain compliance.
• Help ensure providers are able to bill efficiently.
• Build and improve intake workflows and processes.
• Track key metrics such as time to start and authorization timelines.
• Identify bottlenecks and implement solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed