Intake and Admission Coordinator

Ada Brand•Chicago, IL

2d•Onsite

About The Position

The Intake and Admissions Coordinator for Employment and Community Support Services is responsible for managing the intake and admission processes for ALL Employment and Community Support Services (EVS, CDS/SEP & CL) programs. This individual serves as the main point of contact for referrals to these programs and coordinates the assessment and admission of individuals into the Ada S. McKinley programs. The Coordinator upholds the agency’s core values and mission by ensuring that each individual has access to the most appropriate services needed to enhance their quality of life.

Requirements

Must be proficient in Microsoft Office products, demonstrating advanced skills in creating spreadsheets, tables, formulas, and queries.
Must be organized and able to manage multiple projects simultaneously.
Must demonstrate excellent customer service skills and follow through.
Must have a working knowledge of Autism Spectrum Disorders, Developmental, and Intellectual Disabilities, including diagnosis and supportive services.
Bachelor’s Degree in a Human Services or related field.
Two years of experience working with individuals with developmental/intellectual disabilities.

Nice To Haves

Maintains American Heart Association certification in First Aid and CPR, if required.
Successfully completes Ada S. McKinley required training, re-training, and any additional training as required by Ada S. McKinley policies and practices or as assigned by his or her immediate supervisor.
Strong interpersonal skills, problem-solving abilities and a positive attitude.
Excellent verbal and written skills and the ability to give presentations to large groups.
Demonstrates the experiences, beliefs, attitude, and awareness that indicates cultural sensitivity to the client population served.
Ability to coordinate effectively with other team members, agency resources, and outside services to address client needs.

Responsibilities

Manage the intake and admissions process for the Employment and Community Support Services, including fielding phone calls, providing information and resources, answering program questions, providing tours to prospective families, assessing client needs, conducting intake meetings, coordinating intake staffing’s with program staff, and helping to place qualified persons into Ada S. McKinley Services or Programs.
Recruit and fill Employment and Community Support Services (EVS, CDS/SEP & CL) program vacancies to maintain census.
Develop and work in collaboration with outside referents, placement agencies, DHS, families, or other agencies.
Serve as a liaison between families, guardians, and program staff from intake through admission.
Ensure a smooth, efficient admissions process for new participants and work with outside referents, families, placement agencies, and agency staff.
Provide external and internal support throughout the admissions process.
Attend DD/ID resource fairs, expos, work groups, and consortiums to represent Ada S. McKinley and all program offerings.
Work cooperatively and maintain ongoing communication with all programs relative to current and future services offered and program openings and share appropriate information and collateral materials.
Maintain a detailed intake and referral database with demographics, diagnosis, present placement, and other information as necessary, as well as an updated resource list.
Develop a process for intake planning from emergency placements to future placements that may be six months to over a year out.
Complete other compliance reports or dashboards as requested by the program based on monitoring activities completed.
Other duties as assigned.