Intake & Admissions Representative (Full-Time 1.0/ Days)

Hospice & Community Care • Lancaster, PA

5d • Onsite

About The Position

The Intake and Admissions Representative is a full-time position responsible for managing the hospice referral and intake process. This role involves delivering excellent customer service to patients, families, referral sources, and hospice team members. The representative will handle a high volume of incoming referrals via various communication channels, accurately create initial referral records in the electronic health record, and utilize a virtual intake platform. A key responsibility is scheduling admission visits with families, aiming for a 4-hour response time. The role also includes retrieving and uploading medical records, monitoring pending referrals with urgency, verifying patient benefits, and obtaining initial prior authorizations. Collaboration with supervisors on complex cases and the ability to work both independently and as part of a team are essential.

Requirements

• High school diploma or GED required.
• A minimum of 1 year of experience in secretarial or related experience required.
• Excellent communication skills (verbal and written)
• Ability to multitask and prioritize in a fast-paced environment with a high level of accuracy.
• Ability to work independently; self-motivated
• Proficient at basic phone and computer skills
• Must be comfortable answering phones with a heavy call volume.

Responsibilities

• Delivers great customer service when communicating with patients, families, referral sources and hospice team members.
• Receives and responds to hospice referrals and inquiries via phone, portal, email, and/or fax at a fast pace.
• Creates the initial referral record in the electronic health record and starts the intake process through a virtual intake platform with a high level of accuracy.
• Schedules admission visits with patient families with goal of 4-hour response.
• Retrieves and uploads pertinent medical records from hospital electronic health record platforms.
• Monitors open/pending referrals and conducts and/or assigning necessary and appropriate follow up with a high level of urgency.
• Verifies patient benefit information and obtains and/or assigns initial prior authorizations to Finance/Patient Accounts.
• Collaborates with supervisors/leadership regarding high risk and complex referrals.
• Ability to work independently as well as part of a team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED