Intake Admissions Coordinator

Scotland Memorial Hospital•Laurinburg, NC

10d•Onsite

About The Position

Scotland Memorial Hospital - Administration: Hospice is seeking a Full-time Intake Admissions Coordinator to join their team. This role is crucial in processing hospice referrals, ensuring timely admissions, and providing essential information to patients, families, and referral sources. The coordinator will also play a part in the marketing team and assist in orienting new staff. The position requires excellent computer skills, knowledge of the hospice philosophy, and the ability to maintain strong communication with various stakeholders.

Requirements

Excellent Computer Skills
Valid NC and SC Drivers License
Knowledge Of Hospice Philosophy
1+ Years Experience In Healthcare
1+ Years Experience Working In Hospice

Nice To Haves

Same Computer Skills (Hardware and Software)
Same Specialized Training
Same Other Skills and Competencies

Responsibilities

Process every hospice referral on the same day as the referral, unless otherwise indicated.
Process referrals by obtaining sufficient admission and insurance information to ensure appropriate and timely admission of patients.
Scan patient records into EMR and upload to patient charts.
Order SRK, and coordinate equipment delivery on approved admissions when needed.
Provide patient records for hospice eligibility admission, utilizing approved criteria and guidelines.
Provide billing with information to verify insurance information and eligibility.
Provide information regarding available community resources and other community resources when hospice care is not appropriate.
Provide timely and consistent feedback to referral sources, physicians, and patient/families.
Communicate accurately and completely to physicians, staff members, patients, families, and supervisors.
Maintain communication with pending patients, their families, and referral sources and routinely follow the progress of prospective patients and those referrals not taken under care.
Participate as a member of the marketing team by developing and maintaining positive relationships with referral sources.
Participate in staff meetings, department meetings, staff meetings, in-services, committees, community-education events and other activities as needed.
Prepare daily Huddle Report and Bi-Weekly Appropriate Care report regarding referral statistics and pending referrals.
Ensure high level of integrity of referral data within the Company computer system.
Participate in orienting new staff, students, volunteers and board members.
Participate on committees and projects, as assigned.
Act as a resource to peers, students, orientees and other staff members.
Participate in the education process of the Company, both to the medical and lay communities as appropriate.
Serve as telephone triage for incoming phone calls from patients and/or families.
Ensure timely attention to customer concerns and complaints.
Provide information about hospice services to all requesting it.
Provide outstanding customer service.
Assist in collecting feedback from referral sources.
Participate in assigned hospital/facility committee(s) as requested.
Work cooperatively with all departments to meet the needs of the community and patient/family.
Maintain regular contact with hospital and cancer centers’ discharge planners and/or social workers and other key hospital staff.
Contact patient/family to initiate admission.
Accurate data entry into company computer system.
Demonstrate knowledge of the different levels of hospice care and work with clinical staff for appropriate utilization of Morrison Manor and continuous care as part of the hospice continuum of care.
Coordinate the completion of the Certification of Terminal Illness from providers.
Complete CTI Narrative for Medical Director using medical records.
Enter appropriate diagnosis codes on all patients using medical director CTI/Recert.
Communicate with attending physicians, hospice staff members and other agencies as needed to coordinate optimal care and use resources for the patient/family.
Keep admission packets made and available to staff.