Intake Administrative Support Coordinator, DentaQuest

Sun Life Financial • Milwaukee, WI

35d • Hybrid

About The Position

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office. The opportunity: In this role as the Intake Administrative Support Coordinator, you will facilitate distribution of incoming Intake emails received via several shared email boxes to appropriate areas for processing, ensuring all emails are answered within a timely manner. Location: This role reports to the Milwaukee WI office.

Requirements

• 2+ years of office work or administrative experience
• Strong attention to detail and high degree of accuracy
• Excellent interpersonal skills
• Acceptable written and oral communication skills
• Knowledge of general computer software
• Ability to prioritize and organize multiple tasks
• Ability to work in excess of 40 hours in a week, when necessary, as needed or required to meet business needs
• Interacts in a professional and effective manner with all internal and external personnel
• Ability to handle repetitive work
• Requires overall light physical effort (up to 25lbs.)
• Manual dexterity and sitting is required (i.e. use of personal computer).
• Ability to efficiently operate all job-related office equipment such as scanners, printers and digitizers
• Ability to travel or move about within and outside serviced facilities required.

Responsibilities

• Receive, process and file returned/undeliverable provider checks ensuring prompt delivery to Credentialing team for further research
• Accurately readdress and re-mail checks with updated addresses
• Assist with open and sort of incoming mail, identified accurately into appropriate categories for further mail preparation
• Print, void and redirect Incorrect Business Unit claims into correct business unit for processing as identified by Intake Queue Specialists
• Monitor folders for printing of items to process or mail such as: Welcome letters, Trailing Documents and New Claims to Intake from other departments
• Research Member Not Found letter replies from providers to validate member selection.
• Prepare provider returns for missing and incomplete documents, utilizing the correct template based on business unit.
• Aid developed accuracy standards and metrics and maintain all required logs for daily production reporting
• Electronically distribute received mail to other departments
• Accountable for robust grasp of Commercial and Vision as well as State & Health Plan business clients, client requirements, claim & UM policies, and procedures that relate to Intake
• Ensure Protected Health Information (PHI) is secure when handling and processing documents
• Maintain safe and clean working environment by complying with procedures, rules, and regulations
• Participate in peer-to-peer training as requested to assist new team members and/or increase personal knowledge of functions

Benefits

• At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
• Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
• Enjoy a flexible, inclusive and collaborative work environment that supports career growth.
• We're proud to be recognized in our communities as a top employer.
• Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees