Intake & Compliance Administrative Support

Boys Town•Tallahassee, FL

1d•Onsite

About The Position

Reviews referrals and applications to determine appropriateness of services and provides support to ensure compliance with contract and regulatory requirements. Performs a wide variety of clerical, administrative, and receptionist duties. MAJOR RESPONSIBILITIES & DUTIES: Provides safe and effective services Adheres to policies related to safety and boundaries with service recipients. Attends safety and abuse risk management training as assigned. Adheres to procedures related to managing high-risk activities and supervising service recipients. Reports suspicious or inappropriate behaviors and policy violations. Follows mandated abuse reporting requirements. Conducts assessments of youth or family referrals and applicants to determine appropriateness of Boys Town services Evaluates referrals and applications, makes recommendations on placement and services, and communicates potential referrals to appropriate staff. Coordinates the completion of the admissions process with agencies, courts, and guardians by communicating in a timely fashion acceptance, rejection, or need for supplemental information for all new applications. Coordinates pre-admission interviews with youth, family agencies, and court personnel as needed. Inputs referral information into the National Data Base. Develops and maintains positive relationships with various referral sources including referral agencies, contract agencies, courts, and private referral sources. Provides resource information to consumers seeking services. Services contractual relationships and provides administrative support to ensure compliance with regulatory requirements Ensures that service recipient files contain all required documents according to Boys Town standards and contractual requirements. Establishes a positive relationship with referral sources and assists each referring organization with fulfilling their case management and contractual requirements and authorizations. Assists in monitoring contracts and ensuring documentation completion within contractual timelines, under the direction of Program Support staff. Supports program staff by training, reviewing, and providing feedback on documentation requirements of contracts. Prepares reports for administrative review. Collaborates with Program Support Services to monitor regulatory compliance requirements and assist in activities in preparation for accreditation visits. Coordinates with program staff for onsite contract reviews as needed. Monitors and processes referral access to admissions through e-mail, website, and phone portals. Attends workshops and conferences as needed. Examines, updates, and documents information relevant in the accreditation and certification process; assists with licensing applications and renewals. Monitors regulatory compliance including accreditation, licensing, and contractual requirements and assists in activities in preparation for accreditation visits. Provides administrative support. Performs general administrative functions including photocopying, faxing, typing correspondence, mail, and maintaining office supplies. Greets visitors and staff in person or via telephone, determines their needs and directs them to the appropriate person or office. Processes, maintains, and files departmental records including youth files, payroll, purchasing, work orders, and other documents. Maintains schedules and coordinates calendars for meetings and other events; records, transcribes, and distributes meeting minutes. Assists in organizing events as needed. Makes travel arrangements and completes expense reports as needed. Tracks, researches, and prepares various reports, material packets, and meeting/presentation materials. Completes departmentally specific administrative tasks as applicable per area of responsibility.

Requirements

Knowledge of office administrative procedures, practices, and filing methods.
Knowledge of regulatory and contractual requirements, community resources, and service providers available in the geographical area.
High level of professionalism and interpersonal skills.
Strong computer skills in Microsoft Office, including PowerPoint, Excel, and Word.
Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
Ability to work independently, prioritize projects, meet deadlines, and multi-task while maintaining quality standards.
Knowledge of the Boys Town Model.
Ability to type accurately and proficiently at a high rate of speed.
Associate degree or equivalent combination of education and experience required.
Minimum of one year of administrative or clerical experience required.

Nice To Haves

Bachelor's degree preferred.
Minimum of 1 year of experience including working with children and families preferred.
Previous experience working in a Medicaid or third-party billing related environment preferred.
Experience working within the Boys Town program preferred.
Bi-lingual preferred.

Responsibilities

Provides safe and effective services Adheres to policies related to safety and boundaries with service recipients.
Attends safety and abuse risk management training as assigned.
Adheres to procedures related to managing high-risk activities and supervising service recipients.
Reports suspicious or inappropriate behaviors and policy violations.
Follows mandated abuse reporting requirements.
Conducts assessments of youth or family referrals and applicants to determine appropriateness of Boys Town services Evaluates referrals and applications, makes recommendations on placement and services, and communicates potential referrals to appropriate staff.
Coordinates the completion of the admissions process with agencies, courts, and guardians by communicating in a timely fashion acceptance, rejection, or need for supplemental information for all new applications.
Coordinates pre-admission interviews with youth, family agencies, and court personnel as needed.
Inputs referral information into the National Data Base.
Develops and maintains positive relationships with various referral sources including referral agencies, contract agencies, courts, and private referral sources.
Provides resource information to consumers seeking services.
Services contractual relationships and provides administrative support to ensure compliance with regulatory requirements Ensures that service recipient files contain all required documents according to Boys Town standards and contractual requirements.
Establishes a positive relationship with referral sources and assists each referring organization with fulfilling their case management and contractual requirements and authorizations.
Assists in monitoring contracts and ensuring documentation completion within contractual timelines, under the direction of Program Support staff.
Supports program staff by training, reviewing, and providing feedback on documentation requirements of contracts.
Prepares reports for administrative review.
Collaborates with Program Support Services to monitor regulatory compliance requirements and assist in activities in preparation for accreditation visits.
Coordinates with program staff for onsite contract reviews as needed.
Monitors and processes referral access to admissions through e-mail, website, and phone portals.
Attends workshops and conferences as needed.
Examines, updates, and documents information relevant in the accreditation and certification process; assists with licensing applications and renewals.
Monitors regulatory compliance including accreditation, licensing, and contractual requirements and assists in activities in preparation for accreditation visits.
Provides administrative support.
Performs general administrative functions including photocopying, faxing, typing correspondence, mail, and maintaining office supplies.
Greets visitors and staff in person or via telephone, determines their needs and directs them to the appropriate person or office.
Processes, maintains, and files departmental records including youth files, payroll, purchasing, work orders, and other documents.
Maintains schedules and coordinates calendars for meetings and other events; records, transcribes, and distributes meeting minutes.
Assists in organizing events as needed.
Makes travel arrangements and completes expense reports as needed.
Tracks, researches, and prepares various reports, material packets, and meeting/presentation materials.
Completes departmentally specific administrative tasks as applicable per area of responsibility.

Benefits

A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location.
Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs.
Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider.
We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account.
Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few.

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